As a few others have said, the guy doing the estimates will keep you there for 45 mins being creepy and saying inappropriate things to you if you're female. Kept commenting on my looks, talking about how he'll "take care of me" etc. That was bad enough, but then they lost my rental car and I was charged over $400 by my insurance. When I confronted M&M about this they basically said "that's not our problem" even though the rental car was on their lot the whole time. Luckily my insurance reimbursed me after talking to M&M. The worst car repair experience from beginning to end.