J & L Automotive And 4-Wheel Drive Center
Auto body shop in Madison, Wisconsin
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Scheduled for a 1 day installation, took 4. They called and said that I would be needing tie rod ends soon. They also said it was drivable. I Picked up the jeep Saturday, which fell apart and is not drivable. The front end wobbles approximately 5-6 inches on both sides.. this happened on hwy 14 at 60mph. We were able to get it home at 30mph. If they had the front end apart, and knew that the tie rods were that bad, why couldn't they tell me it was unsafe and needed to be replaced before releasing it. I would have been understanding. Now I don't know the extent of damages that incurred by driving it and havingthe rods let loose at 60. . We will be contacting them to figure this out. This not only caused damage to my jeep, but my wife, who was driving it at the time, is now terrified of our new toy. Thank you. I chose j&l over custom lifts in Kenosha for convenience, what a mistake on my part.
Reply from the business:
Oct 23, 2023We informed you of the loose tie rods and the steering osculation. the front-end parts were not worn out by our work this is wear and tear. This was maintenance items that were worn out from daily driving. When we informed you about the worn parts you signed the invoice stating the worn parts. you had also stated that you would be back to have the worn parts serviced. When tie rods are worn out they will not hold the tire in a rolling position and let the tires move around causing the tread to follow the road grooves and create vibrations and strange steering and shakes. This feel gets exaggerated with a lift kit changing the angles that the tie rods ride in. J & L Automotive And 4-Wheel Drive Center Team
Very efficient and knowledgeable people to fix most of your problems that others can't figure out
Reply from the business:
Oct 23, 2023Robert, we're pleased to know our team's proficiency and knowledge impressed you. We pride ourselves on resolving issues others find challenging. Should you require more help, feel free to reach us. J & L Automotive And 4-Wheel Drive Center Team
The guys at J&L were great! I called them and explained I was visiting in the area and had a wheel bearing possibly going bad. They told me to come right over and they checked it out for me. Very courteous and understanding of my situation. I’d recommend them to everyone!
Reply from the business:
Oct 23, 2023We're glad our team could assist you effectively during your visit. Your compliments and recommendations about our service are highly valued. Please reach out if you need our services again. Safe travels! J & L Automotive And 4-Wheel Drive Center Team
If you're needing work on a lifted truck, these guys are super knowledgeable on that. In my experience, my regular mechanic didn't want to deal with anything other than stock but J&L had the experience necessary to address issues with my lifted Tacoma.
Reply from the business:
Oct 23, 2023Justin, we're pleased to know that our team's proficiency in managing lifted trucks fulfilled your needs. We aim to cater to all types of vehicles, and it's wonderful that we could aid with your Tacoma. Please feel free to reach out to us if you require help in future. J & L Automotive And 4-Wheel Drive Center Team
Great people, knowledgeable, friendly, and as quick as they can be. Edit. I took my jeep there again this time for a blown radiator. The guys came and picked it up for me, and had it done as quickly. These guys are the guys to go to for any off-road/4x4. I highly recommend
Great work on the new lift kit install! 👏
Reply from the business:
Sep 23, 2023Erin, we're glad that you're satisfied with the lift kit installation! Please don't hesitate to reach out if you need further assistance. J & L Automotive And 4-Wheel Drive Center Team
Highly knowledgeable guys at J&L. Chuck knows more than anybody who works at any jeep dealer. If you got questions, they have the answers.
Reply from the business:
Sep 23, 2023Lucas, you can always count on our team for expert answers! Let us know if there's any other questions we can answer for you in the future.
Reply from the business:
Sep 23, 2023We're glad, Ken, that your experience with us was 5-star! We hope to serve you soon for your next visit! J & L Automotive And 4-Wheel Drive Center Team
Negligent & dangerous. A lug nut FELL OFF my vehicle after having break work done (literally found it at the end of my driveway on returning home), and discovered two additional nuts were hand loose on the same wheel. Two weeks later my transmission is now also shot.... after J&L flushed it. Stunned. I drive my children around in this -until now- well maintained rig.
Reply from the business:
Sep 23, 2023We do not cut corners here, Katherine, so we'll be looking into what happened here. Your vehicle should always be ready for the road when we're finished, and hopefully, we'll get a chance to leave you with a better impression in the future.
Reply from the business:
Jul 23, 2023Babette, thank you for taking some time to leave this awesome review. If there's anything else you need, be sure to let us know. We'll see you on the road!