
Chet's Car Care
Auto body shop in Madison, Wisconsin
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0 Reviews
Everybody is very professional courteous and kind they have experienced technicians that diagnose the problem for my car that I wasn't even there for simply by driving the car from the parking lot into the shop.
I trust them completely for all the work they do, and ALWAYS get great service!
Very friendly and honest. Thank you
Chet's took care of my tire replacement speedily and professionally and really did an overall excellent job of changing my tires. I would recommend their services to anyone looking for top-notch service and I was really satisfied with the degree of detail they exhibited in servicing my car.
I have going to Chets over 30 years and have always had a wonderful experience. If there were a problem with the visit I was always contacted with that info. I particularly like that thet provide pickup and return ride to Chet’s. It saves a lot of time and a wonderful service. Keep up the good work. I have always referred friends to Chet’s. I own a small business and they provide the service that I appreciate. Thanks for the wonderful service.
I took my 2008 Mazda 3 in for the Fall Service package. They did a great job at a reasonable price. I was treated in a friendly manner very respectfully. And their courtesy car service is a major plus!
If I could give less than one star, I would. TLDR: Just Go To Dutch’s. Exorbitant prices, awful customer service (I’d guess mostly to women), and either blatant dishonesty and deceitful ness or simply lack of knowledge, not sure which. I have given Chet’s many chances over the three years I’ve lived here, and then some because they are nearby, have a lot of bays, and can usually get you in fairly quickly. I’ve gotten basic maintenance as well as larger, intensive repairs. I will not be giving them any more of my time or money for various reasons, but the most pressing is the blatant overcharging for basic services, let alone larger jobs. They tried to charge me $100 for an oil change, most recently. Additionally, I echo other women that have reviewed - the male staff have been downright rude to me on so many occasions when I simply want them to explain what they are charging me for. I know my car very well, and I know what repairs have been done to it. I often know exactly the part of the vehicle that needs work done when I bring it in. They then proceed to ignore everything I say and charge me for a diagnostic anyway. There’s also a terrible lack of communication between front desk employees and mechanics. I had a mechanic argue with me for 10 min when I brought my car in to have the speedometer fixed - he insisted that when the speedometer’s out, you ALWAYS have to change the entire instrument cluster, which would be very expensive (at Chet’s at least). I told him that he might wanna check, because I have had just the speedometer fixed in the past. He told me he worked at a car dealership for 27 years, and when one thing is out, the entire cluster must be replaced. I told them when I first brought the car in that it the issue was very likely the Vehicle Speed Sensor (VSS). Lo and behold, after multiple phone calls from the mechanic and the front desk guy condescendingly googling possible causes while I stand there and tell them it’s the speed sensor, they determine it’s the speed sensor, and, amazingly, JUST my speedometer is fixed. Of course, they charged me a diagnostic fee anyway. The owner’s politics and repugnant behavior are simply the cherry on top of an awful business. It was nice of Chet himself to give me a ride to campus, but listening to Fox News Radio while he questions me about whether my college students involved in social justice movements “don’t let anyone else talk or listen to any other viewpoints” in class is not my idea of a good time. Not to mention the creepy comments about young women that he and his old men friends that hold court in the lobby in the mornings make while I’m just sitting waiting for my car.
Fixed my 2013 Chevrolet Sonic expediently and for less than what the Chevrolet dealer would charge.
They worked with me a bit due to some miscommunication probably mostly on my part and they got the job done same day during a holiday week which I really appreciate