On the plus side...the body repair looks like new. It isn't cheap, but it seems like no body shop is. On the negative side...communication was poor. Not just between us and Ball, but also between Ball and Smart Toyota. Very frustrating and confusing. But it all ended up okay.
Reply from the business:
Dec 24, 2023Hello Kim We apologize for failing to communicate effectively with you, and the dealership. Clearly something we can do better for you in the future and we apologize for the frustration. We do appreciate you sharing this feedback with us, and we will take the time to review our process and be sure this doesn't happen again. Thank you, and happy holidays.
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