Gerber Collision & Glass

Auto body shop in Lake Tomahawk, Wisconsin

4
StarStarStarStarEmpty Star
13 Reviews and Ratings
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Jeremy Bumgarner

May 23, 2024

StarStarStarStarStar

Amazing job and so helpful.

Reply from the business:

May 23, 2024

Jeremy, We are pleased to know that our team did an amazing job with the vehicle repairs and were helpful as well! We thank you for the incredible five star review and we hope you enjoy the rest of your day!!!

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Michael Cox

Jan 24, 2024

StarStarStarStarEmpty Star

Good people to work with.

Reply from the business:

Jan 24, 2024

Michael, We are pleased to know that our team provided good customer service! We thank you for the amazing four star review and we hope you enjoy the rest of your day!!!

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Sondra Kruse

Jan 24, 2024

StarStarStarStarEmpty Star

They've been pretty good to me while they are repairing my vehicle. The only thing that made me rate 4* was because I wish they would've told me on the phone (before bringing my car in) that they wouldn't be physically working on my car for at least 2 weeks. I picked up my rental the same day dropping off my vehicle thinking nothing of it, or at least thinking they'd be working on it within a week. I get a call almost 2 weeks later asking if I would like to pick my car up because they were done doing the assessment of the damage and ordered the parts that were needed, and I could pick it up and drive it until the parts and everything else came in. I was confused because I thought they were already working on my vehicle. I'm thinking well, I don't think I can just pause my rental time and pick my car up. Right now, that is our own running vehicle, and we only have 1 or 2 days max with this rental now. And I don't think it'll be done by the time I have to drop the rental back off. I can't afford to just throw $300 more down for a deposit to keep this rental, especially after Christmas and the holidays. Thankfully, I have a relative who is willing to help me out until my vehicleis done. But, I've been very patient. I know things would take longer to come in, especially since it's around a bunch of holidays. And I do appreciate them for keeping me updated as much as possible while they have my car. Again, everything has been amazing with this company. The only con I have was with the communication in the beginning. If they would've said, " Hey, don't get your rental yet until after we do the assessment and order parts. It'll save you on days with the rental. " This is my very first time hitting a deer or getting into an accident, so I didn't know what I was even supposed to do. I didn't really have anyone to walk me through on what to do and what to expect. But again, they've been great. I'm hoping I don't ever have to use them or anyone for something like this again because who would (no one wants a have an accident or hit an animal) 😂 but I DO recommend them!

Reply from the business:

Jan 24, 2024

sondra, we are sorry to hear this and understand the location has reached out. Please advise if you need any further assistance, we apologize for any inconvenience. Thank you

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Renee L

Oct 24, 2023

StarStarStarStarStar

Excellent job

Reply from the business:

Oct 24, 2023

Renee, Thanks so much for the awesome review. We hope you have a great week!!

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Ryan Osterbrink

Sep 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

They do good work but expensive and pretty terrible customer service. Lots of excuses as to why the work is taking longer than quoted, no offers of loaner vehicles. I’ll go somewhere else next time.

Reply from the business:

Sep 24, 2023

Ryan, We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Jennifer K. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Diana

Aug 24, 2023

StarStarStarStarStar

Does excellent work on vehicles. Have been going to this company even though the name has changed for 30 years.

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Jason Faust

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Jason, Thanks so much for this awesome positive 5 star rating. We hope you have a fantastic day!!

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Joan Ruether

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Joan, We thank you for the fabulous five stars! Have an amazing weekend!!!

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Brandy R

May 24, 2023

StarStarStarStarStar

Always professional & workmanship is impeccable

Reply from the business:

May 24, 2023

Brandy, We are thrilled to know that our team provided such impeccable service! We appreciate the wonderful feedback and 5 star review! Thank you for your business! We hope you have a great rest of your day!

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Jeffery Schultz

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Jeffery, We thank you for the outstanding five star rating and we hope you have a fantastic Monday!!!