If you want to be disrespected, lied to, overcharged on purpose, and have items in your car stolen than this place is rated 5 starss. "CJ" worked the front desk. First words out of her mouth was a rude disrespecfful assumtion on me. CJ then told me and two other of my family members each a different story on when and who could come pick up our items from the car. A police officer spoke with me on general info and stated who was allowed to enter. He also called Dons telling them who could enter. she disregardrd the officers words telling us who could go or not The title of the car was in the car. She lied and said it wasnt there and we would need a replacement. Then before we could get all of our wanted items, several items were no longer in the car . She then overcharged us $500. CJ and the company in general needs to be charged and taken to court on some things. Other people we know have also told us how terrible CJ is and they have also had items stolen.
Reply from the business:
May 23, 2023Good afternoon Onyx Sorry you have had this experience your vehicle was impounded in our lot due to drugs. Unfortunately we have no way of knowing what is in a vehicle before and after If your drugs were taken out of the vehicle and that was what your were looking for I am sorry. Our staff has standardized procedures when handling vehicles making sure you are the owner of that vehicle. And unfortunately the vehicle was titled under your mother. This is not our fault. You have to get required paperwork to access your vehicle. If you have further questions Please contact the office during normal business hours 608-784-5872