Very Negative experience due to rude treatment by the current Owner along with dishonest and unethical business practices. Unfortunately our vehicle was hit on Friday 9/16 around 12:15pm. The other driver was at fault and thankfully all were ok. The police were called and they called Don's towing. My husband informed all that we do have AAA. He provided the tow truck driver with all of our contact information and requested that our vehicle be taken to the auto shop that we normally use for service. The tow truck driver was even familiar with the shop and knew someone who worked there. This al occurred around mid day and the vehicle was towed no later than 1pm or so. We received a call on Monday morning from the shop owner, we assumed to talk about his assessment of the damage etc.- only to have him tell us that our vehicle was no there. I immediately called Don's Towing and spoke with Amanda. I was polite and explained our confusion and inquired as to where our vehicle was. Amanda was extremely rude and said that it was likely not taken to that shop because the shop doesn't have a charge account set up with them and therefore no one was able to pay to release the vehicle. She then proceeded to tel me that we owed for the towing AND for the weekend of storage. When I asked why no one had called to tell us that our vehicle had not been delivered to the shop as their driver indicated it would be- she said the drivers do not always know that some shops don't have an account with them. when I asked why no one from their office contacted us when the vehicle was brought back to them- she first tried to say it was "after hours" on a Friday- when i explained again that the vehicle was towed aorund 1 pm in the afternoon and was unsure how that was "after hours"- she proceeded to cut me off multiple times saying she would investigate- "when I have a minute" and then hung up on me after calling me "Rachel" when i had given her my name multiple times and I assumed she was looking at out vehicle/contact information in front of her. We ended up having to have them tow our vehicle to another shop for repair work and they then charged that shop for the tow and storage fees- which will be passed on to us or to the other drivers' insurance to cover. The fact that we left our vehicle in the care of Don's Towing and were told by the driver it would be taken to the shop we indicated but then NEVER contacted by them -when the vehicle NEVER left Don's Towing's possession is dishonest and unethical. It was a way for them to make money a weekend's worth of storage when we as the owners were NEVER made aware that our vehicle was not turned over as we authorized it to be. If we had been made aware by Don's that the shop we indicated did not have an account and payment would be required to release - we would have easily been able to make appropriate arrangements. The extreme rudeness of Amanda was uncalled for and I can only assume the previous owner would be upset to know that a business carrying his name is represented by someone like that. If the storage costs are passed on to us, we will be taking the matter to small claims court as this was an unfair and very unethical business practice. We will not be using Don's Towing in the future and have spread the word about our negative experience. I hope the City of La Crosse reconsiders it's decision to continue to contract with Don's Towing due to these types of practices.