Gerber Collision & Glass

Auto body shop in King, Wisconsin

4
StarStarStarStarEmpty Star
20 Reviews and Ratings
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Mi Web

May 24, 2023

StarStarStarStarStar

Showed up promptly. Had the best price. Very professional and knowledgeable.

Reply from the business:

May 24, 2023

Thank you for the awesome review. We appreciate the feedback and hope you have a great week!!

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david sommerfeldt

May 24, 2023

StarStarStarStarStar

They did a great job on my vehicle. They had it completely detailed when I picked it up and it looked new.

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Corbin Van Buren

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Corbin, We thank you so much for the amazing five stars and we hope you have an awesome day!!!

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Brian Rangeloff

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I have a feeling I am being scammed by a employee of this business. I was sent a estimate saying we damaged his vehicle in the parking lot while plowing but they are not a customer of ours. I went in to find out what the estimate i was sent was about but the secretary working was unable to pull up the ro said there was no ro in the system, she called a couple other people in the office no one was sure what it was. after about half hr I was taken back into a office where the estimate was made up again but they had no pictures of the damage or any information. when i went to leave i seen the vehicle out sides i looked at the damage and took pics the next day I was sent a new estimate from another body shop from Gerber email for even more then the first along with a nasty message that I was not to talk to the manager about this or take pictures of his vehicle, I was to contact him directly. a few weeks later I received a (final invoice) for 1/3 of the amount and less then a insurance deductible. so I decided to mail a check just to not have to deal with it. thinking this was all done almost 2 months later I get a nasty email from a different employee that this invoice has been sent multiple times and since our business refuses to pay we will be being sent to collections and that they have a contract for snow removal with my company and have paid statements to my company I have tried to contact this employee requesting copies of this contract and statements because I have no record of it he will not respond to emails requesting information and when I called I was hung up on and now when I call I am sent to voice-mail beware of this company edit... Brett will not respond to my emails and the one time he answered the phone I was hung up on when I said who I am and now I am sent to voice-mail

Reply from the business:

May 24, 2023

Brian, we are disappointed to hear about your feedback and understand that the management above the shop Brett has contacted you. Please advise if you need any further assistance, we apologize for your experience. Thank you

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Taylor Searles

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Reply from the business:

May 24, 2023

Taylor, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand Jorden has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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Michelle Baumann

May 24, 2023

StarStarStarStarStar

Great work, great communication, super friendly!

Reply from the business:

May 24, 2023

Michelle, We are thrilled to know that our team provided great work, communication, and were super friendly as well! We thank you for your kind words and for the awesome five star review! Have a pleasant weekend!!!

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plankman

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Was better when it was Tony's

Reply from the business:

May 24, 2023

Plankman, Thank you for your feedback. We have been attempting to gather more information about your concerns to reach out and address them. Is there contact information you can provide us with? If you would like to reach out, please don't hesitate to call the location Manager.

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John Nicholson

May 24, 2023

StarStarStarStarStar

Tammy and the whole team did a fantastic job when our Xterra had a deer strike. Highly recommended.

Reply from the business:

May 24, 2023

Thanks so much John for your awesome feedback. We truly appreciate the recommendation and hope you have a great week!!

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Jason Bartow

May 24, 2023

StarStarStarStarStar

The had my car shorter than I expected and the price was the best around. Excellent customer service and mechanics.

Reply from the business:

May 24, 2023

Jason, We are pleased to hear that our team provided excellent customer service and that the repairs were completed in a timely manner! We thank you for the wonderful five star feedback and we hope that you have an awesome Thursday!!!

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Josh B

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Josh, We thank you for the incredible five star rating and we hope you have a wonderful weekend!!!