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Scott Paap

May 23, 2023

The time from scheduling to starting the work wasn't great due to internal personnel shortages adding 3 months to start date. End product looked great and i was very pleased with results.

Scott, We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Corene S. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Keegan Allen

May 23, 2023

Be very careful. They will send ur work off to their Kimberly location and then let it stall. Been 3 weeks and when I dropped off my vehicle I was told 6 days.

Keegan, We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the general manager Dennis has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we would love to get this resolved.

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Pamela Cintra-Hernandez

May 23, 2023

So unprofessional. Just money hungry, my car has been in the shop for 3 weeks already and I just went in to see it and the bumper is off and hasn’t been worked on and my insurance already covered when they needed but they want to check for other stuff in the car when it ran just fine. So over it

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Dennis C has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.

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Matt B

May 23, 2023

Terrible customer service last year when initially got estimate from the for a major hail claim. It took over a month to even get the estimate back. I told Gerber I would not be using them because of their terrible service and lack of professionalism. Have not gotten the repairs done yet but my insurance reached out to Gerber to clarify their original estimate and suddenly it dropped by 25% to the tune of over $3k. Insurance company agreed that it seemed vindictive because I didn’t bring my business to Gerber and recommended I reach out to a different body shop.

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you