They took way longer than expected on my vehicle and repeatedly said it would be ready next week whenever I called them. The total labor hours on the invoice are only 24.5 hours, but it took them 40 days to finish. Additionally, I am extremely unhappy that they charged me an extra 3.5% of the amount I needed to pay for using a card as payment which they never told me there is a fee for using cards. Two stars for doing a good job on the body painting and cleaning the vehicle, but everything else is a thumbs-down.
Reply from the business:
Jun 23, 2023Kim, We sympathize with your frustrations over the delays. Once a vehicle gets dropped off, we disassemble the vehicle for repairs and often find damage that is not able to be seen with the vehicle assembled. We then order any additional parts that are needed to complete repairs. There are a number of delays that can occur any time we have to order parts but we always give our customers an estimated completion timeline based on the best information that we have available. We are relying on the information that we get from our vendors to be accurate as well. In cases like with your vehicle, we can have issues getting parts when we are told they will arrive, or they arrive damaged, or even we receive the incorrect parts. We do our best to keep customers informed of any delays, whether they are within our control or not. We are sorry if we did not keep you adequately informed. We have a signed authorization with your initials next to the line informing you of the 3.5% convenience fee on cards. We have signage posted in multiple places in our business stating that there will be a 3.5% convenience fee added to all card transactions by our card reader vendor. We do not receive any of that money, and as such we do our best to make sure our customers are aware of the fee so they can avoid it if they so choose. We include a line on the authorization to repair that informs you of the 3.5% fee, and ask you put your initials next to it.