MJ Collision Center

Auto body shop in Keshena, Wisconsin

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29 Reviews and Ratings
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Sara

May 23, 2023

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After a collision, we went to MJ to get an estimate. They took the car right away and we left it overnight Monday so they had time to look at it. When we picked it up the Tuesday, we were told they would get us an estimate in a few days. It is now the next Tuesday and we still don't have an estimate. We have called and emailed many times but get the run-around. Each time we are told something like " I thought we sent you the estimate already" or " I will call you back in an hour or so" but never hear back from them. Now I am calling different places for estimates.

Reply from the business:

May 23, 2023

Hi Sara. I would like to start by apologizing for any confusion or delays in getting you your estimate. We recently switched all of our emailing and calendars over to Google from outlook and have had some troubles doing so. If you would like to give us a call at your earliest convenience to get this sorted out we would be glad to do so.

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jane schaefer

May 23, 2023

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Did a great job

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Brandon Bass

May 23, 2023

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Amazing attention to detail! Great Customer Service! Easy to work With! My go to for Auto body repair!

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Patti Zich

May 23, 2023

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Second time going to MJ Collision. Highly recommend. Professional and friendly. Informed me of what was going to happen. Offered a loaner.

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Rachael G

May 23, 2023

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MJ Collision has been our go to since moving to De Pere 2011. My Pilot was cared for three times and always returned looking like NEW! The most amazing service though I must give a HUGE THANK YOU and shout out for was when my Cadillac was in a near totaled collision and MJ Collision saved her for me. Because of their hard work, patience, and collaboration with Insurance is why I still have my favorite car today, I am forever grateful!

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McKenna Williams

May 23, 2023

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Brought my car into the shop back in January, they had it for an entire day. Was told they would have the estimate to me the next day. Called at the end of the week, said they thought they emailed it and would get it out to me. Called the following week with no return call. My fiancé went into the center and they told him they’re not sure what happened but they would get it sent out. Well…it’s March now and after multiple messages left on their machine with no return call and no estimate still, I am taking my money elsewhere. Absolutely horrible customer service. Don’t bring your vehicle there. Also had one of the employees ask if I wanted another dent on my bumper included in my estimate when he was looking at my car. When I went to pick up my vehicle, he showed me the dent…on my WHEEL WELL. If you don’t know the difference between a bumper and a wheel well…yikes.

Reply from the business:

May 23, 2023

Hi McKenna, we would like to apologize for any lack of communication regarding your estimate. The most recent communication I have is a voicemail dated on January 30th. I sent out a copy of the estimate to the provided email on February 1st. If there is anything we can do to resolve this situation please give us a call so we can clear up any questions you might have.

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Becky Doyle

May 23, 2023

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Very disappointed in my experience with MJ Collision. I had called them on a Friday to look at my vehicle for an overspray removal. They told me that they were too busy that day and I made an appointment for Monday at 8 am. They apparently did get unbusy as the day went on as my coworker who had the same issue called later that morning and they did tell her to come over right away. Anyways, Monday rolls around and I got there a little before 8. I was told that Ray had decided to pick up supplies on the way in (even though I had an appointment) and would I like to come back later. I didn't want to drive back so I waited since I live in Howard so I waited. It was almost 830 before he even showed up. While I was waiting the person behind the counter complained that they would probably have to be on the one to clay my vehicle clean which I found unprofessional. We were done around 9 and I was told that I would have an estimate later that day. It's now 2 1/2 weeks later and I'm still waiting for that estimate (as is my coworker who they saw that previous Friday). I felt like my repairs were blown off and it's fine if they weren't interested in the work or didn't want to do it - I wish they would have just said that upfront instead of wasting an hour of my time.

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Mallory Burzinski

May 23, 2023

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MJ Collision is hands down the best car repair/auto shop we’ve ever been to. Ray and team go the extra mile to ensure top notch, quality service and quality work. We appreciate the explanations, efficiency and the honesty. All of that combined makes for a job well done. We would recommend MJ Collision to everyone!

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Derrick Stewart

May 23, 2023

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I had heard nothing but amazing things about MJ Collision from others in the past so I didn't hesitate to make an appointment with them when I needed body work and painting done to my Santa Fe. Ray was extremely personable and although he was extremely busy as a result of lots of hail damage in our area and supply chain issues causing part delays, he kept me in the loop on the status of my vehicle. He took care of everything with State Farm for my claim and was very professional throughout the process. When I picked up my vehicle he took the time to explain what had been done including going the extra mile to point out some codes that they had run and what they had meant. Also checked the car over and aired up tires including the spare! This shop is amazing and I would absolutely use them again in the future.