Absolutely horrible experience. Minor accident damage on left rear of a 2019 CX 5. Scheduled in February. Dropped off on June 27th. Returned to us on July 19th but they "lost" some tow hook covers and had to wait for those. They came out and put those on on Aug 1st but one of the covers had paint runs visible. Waited another few days before that was completed. Lots of excuses but we will never go back.
Reply from the business:
Sep 24, 2023We are genuinely sorry about your experience with our collision repair service. First and foremost, we extend our sincerest apologies for the delays and quality issues you encountered. We understand how frustrating this must have been for you, especially having to wait for prolonged periods on multiple occasions. Regarding the missing tow hook covers and the paint run issue, this is below the standard of service we strive to provide all our guests. There's no excuse for such lapses, and we take full responsibility for the inconvenience you've experienced. We are currently reviewing our internal processes to ensure that similar issues don't happen in the future. Our team is committed to quality and timely service, and your feedback provides us with invaluable information to improve. We would greatly appreciate the opportunity to make things right. Please get in touch with our collision center manager at your earliest convenience to discuss how we can better serve you. Again, thank you for taking the time to share your concerns. We deeply regret that our service did not meet your expectations, and we sincerely hope you give us another chance to prove our worth.