If you do not want to read everything, they will take your car apart during an estimate and force you into a repair especially if you have Geico or Progressive beg your claims representative to book you an appointment at a different shop, you have that option. Let me start off by saying that I am still waiting on a return phone call from John B from May 24th. We dropped our perfectly drivable car off on May 24th for an estimate that was supposed to take 30 min. Not wanting to wait around we decided to leave our car there for the day. We received a very nicely formatted email with a track status button that was quite impressive. Expecting to pick our car up later that afternoon we called multiple times with no response as to when we could pick it up. Finally, we had to call our insurance claim representative who must have been able to get a hold of someone because about 15min later I received a rather lengthy text message explaining that the car would not be ready to be picked up. The text message explained that the car was in a state of disrepair and would not be able to be put back together until they received the parts to fix it. Hold on, the car came there for an estimate, I never said that I was going to have Bergstrom’s fix it. It was then further explained in a text message (still no phone call) again that I had already authorized the repairs by signing your check in sheet. I will take the blame for this as my lack of understanding of what was actually going to happen. However, it was not even remotely mentioned as a possibility either. In addition, there were two things missing from the estimate: the damaged wheel and the check engine light that was on. So reluctantly, I agreed to have the repairs completed with an estimated completion day of 8 days. May 24th Car dropped off customer portal started, unnecessary rental car charge of $50 because the car was drivable. May25th-June 3rd (7 working days from May 24th) June 3rd repeated requests for an update go unanswered from John and Karren customer portal says the same thing as when it was dropped off. Finally contacted my insurance claims representative 15 min later I got a text again saying they are waiting on parts. 10 more days with an unnecessary rental car $500. June 3rd to June 9th. No updates, nothing updated on customer portal. $300 in unnecessary rental car cost. Friday June 10th I received a text message saying the car is done but waiting to be washed should be ready Monday. I was a little shocked this was an unsolicited update. Monday June 13th Received another unsolicited text update. The car will not be ready today and needs to go to service for the check engine light. Tuesday June 14th finally received a text that the car can be picked up. 22 days later and $900 of unnecessary rental car costs (because I will give you 4 days that car was actually worked on). We were able to pickup the car. Unfortunately, the repairs were subpar with misaligned parts and trim pieces not even clipped on. Again, multiple calls and requests from our insurance claim representative go unanswered as to when we can get these items addressed. So much so the claims representative was going to make an appointment with another body shop until they finally agreed to make the repairs. In all, I understand that you have limited control over supply chain issues and can only complete repairs when the parts are received. I also understand that you are busy, maybe a little under staffed and are often dealing with uneducated customers (unfortunately, it is your job to educate them).However, that does not relieve you from your duty to keep your customer informed. Trying to get information out of the body shop is next to impossible and actually became comical at our dinner table and all the people we talked with as it was unbelievably bad.