Thank you for sharing your feedback with us. We genuinely appreciate the opportunity to address your concerns. It's disappointing to hear that your experience didn't meet your expectations, and we apologize for any inconvenience you may have encountered. Upon reviewing your case, it's clear that there was a misunderstanding regarding the scope of the service initially discussed over the phone. Our aim is always to provide transparent communication and ensure our customers fully understand the services being offered. We're sorry if there was any confusion in this regard. During your visit, we made every effort to address your specific requests and concerns comprehensively. We went above and beyond to inspect your vehicle thoroughly, including addressing the issues with your tires and identifying potential causes for the uneven wear. Our decision to waive the fee for analyzing the suspension matter was made in good faith, as we believed we had already identified the underlying issue. As a family-owned business, customer satisfaction is at the heart of everything we do. We strive to deliver exceptional service and build lasting relationships with our clients. It's disheartening to hear that you feel otherwise, and we're genuinely sorry for any disappointment you've experienced. We understand that not every customer-business relationship is a perfect fit, and we respect your decision to seek alternative service providers. However, we want to assure you that we're always open to discussing any concerns or addressing any issues you may have. Your satisfaction is important to us, and we would welcome the opportunity to make things right. Once again, thank you for bringing your concerns to our attention. We wish you all the best in finding a repair facility that better meets your needs. If you ever reconsider, please don't hesitate to reach out to us directly. We're here to help.