Driving through from Pennsylvania. Called on Tuesday because windshield wipers were stuck on. Was promised they could see it next day. Brought it in right away in the morning, and explained situation again. Called them at 1pm and was told it was not done just yet. Went in at 4 and the same guy I spoke with acted like he had no idea who I was or what vehicle I was talking about. He said no one has looked at it yet. I told him in that case I highly doubted they were going to have time because the close in an hour and a half. He said yeah probably not. He then told me the person I probably spoke with was out sick. Thanks for the added expense of a wasted day for my family and more Hotel bills. Good job guys. Merry Xmas. Jerks