I apologize that we did not meet your expectations on your visit. You brought in your 2014 Honda Civic to have an alignment completed on your vehicle. With every vehicle we pull into the shop it gets a complimentary 67 point safety inspection. That is done at no cost to our customers. When we set a vehicle up for an alignment it requires a technician to pull it in and rack the vehicle and check all components for the alignment to be completed. During this check it was noted and you were advised that you had loose components that would prevent us from doing the alignment. We at that point did make you aware of the tire condition on your vehicle as well as any other repairs that had been noted by our ASE certified technician group. Instead of charging you for an entire alignment price it is moved to an alignment check at a lower price point since the entire alignment was not completed but the initial steps to do so were still initiated. Aligning a vehicle that could or should not would ultimately cost a customer more as it would have to be redone. We make our recommendations to both keep our customer vehicles safe and reliable on the road. Our price quotes including spark plugs are made based on specific needs and requirements for parts and labor for each and every individual vehicle we work on utilizing industry standards and methods. If this is something you would like to discuss for further resolution please call 608-526-9211.

Thank you for your 5 star review Linn!! I hope your daughter can get much more life out of her Verano, and you can get the peace of mind knowing she is in a safe and reliable vehicle!

Thank you for the great 5 star review!! We are glad to hear our team was so great to work with. (: We hope to see you again, with any of your vehicles needs!!

Thank you for the 5 star review, Mike!! We are thrilled to hear you had a good experience, and we are glad we got the concerns with your Ford figured out for you and your wife. Remember, those repairs come with a 3year 36,000 mile warranty should any issues arise. We hope to see you again!

Thank you for your 5 star review, Kara! We look forward to servicing your vehicles again in the future! (:

Thank you for your 5 star review! We look forward to servicing you again in the future!! (:

Thank you Peggy we appreciate you bringing in your 2017 Ford Escape for service. We appreciate the kind words and will continue to do our best at serving you and your automotive needs.

Lori, thank you for the 5 star review!! We look forward to seeing you again in the future! (:

Thanks for the 5 star review, Adam!! You were a pleasure to work with, and we look forward to seeing you again in the future!