I made a claim in the end of October. Art's did an estimate and then told me I needed to have my insurance companys aproval for the extras. Been waiting since then to hear from someone for 6 months. I finally made a complaint to my insurance company and find out that it was all approved and Art's knew this. I call down there and some rude man answers and tells me that the guy that was working with me was not there. I asked if he could call me back. The guy said yeah. 3 weeks since that call was put in. I drive down there today April 10 and stood in the office for over 15minutes. Guys in the shop see me, but NO ONE acknowledged me. So I left. I now will be doing my business with 1030 Auto body across the street from Arts. They made an appointment for me next week. I am done doing business with Arts. The least they could have done was be honest and tell me they did not want to do this. My claim did not bring in the big money most claims do and I believe this was why I was teated like I was waisting their time. Done with their snotty rudeness and being brushed off. I really don't even care to give them a one star rating.