Long story short I had hail damage this past month. I knew exactly where I wanted to go from all the good reviews and comments from people. So I was feeling really good and optimistic about stopping by the shop and hoping to hop on that long list I knew there would be. As I was waiting behind the customer in front of me I overheard some saddening information. The owner was saying how he did not want and disliked fixing anything older than a 2012 because it makes them no money (I have a 2010 in amazing condition and cannot afford a newer vehicle in this economy at the moment so it made me feel like I was poor and not thought about). He also stated he does and WILL keep putting people with new vehicles to the top of their list meaning I will keep being bumped to the back. With that information I didn't know what to do. So as I was next in line I just had myself added. But sadly in the future I will go elsewhere as my car and myself as a person is not important to them.