Thanks Bob for the review

Hi DadandMom. Thanks for the 3 star review! I have no idea who you are or what "Judged" means. Hope to see you again soon!

Shady review. We have NEVER sold a vehicle to a “Stacie Champ” The review states things that never happened. Creditability of this review is ZERO. Who is this Stacie Champ that felt the need to post a fake review about us? We tried to find out about this person. There is no one with that name on Facebook, a Google search came up with nothing. Wisconsin public records came up with nothing. This is a mysterious person that doesn’t appear to exist. Credibility of this review is ZERO. This review is overly negative. This sounds less like an unsatisfied customer and more like a jealous competitor hiding behind a fake identity. Credibility of this review is ZERO. Anybody can make fake negative reviews about a business. This says volumes about the credibility of Google reviews. We certainly don’t deserve this negative ghost review.

Thanks Archie!

This review is really weird. I invite you to read this and let you be the judge if we deserve the negative review. We don’t know or have ever been involved with the person who wrote this review. As per Google “Reviews are useful when they’re honest and objective.” This review does not meet Google’s posting guidelines. It is not honest and it has unsubstantiated allegations. The review has false and inaccurate - distorted statements. We have tried to get Google to remove these types of negative unjustified reviews but our past experience trying to get them to remove them has proven to be non-productive. When reading this review it is important to know it was not posted by the vehicle owner. After it was posted we called the vehicle owner. She said the review was posted without her knowledge or consent. She also said she was happy with the repairs. This review is about a used car that was sold five months ago, not two months ago as is incorrectly stated. We never had any dealings with Diego Arellano. We don’t really know his connection here. He states WE just bought a car. Not true. Page Auto did not sell him a car. His name never appears on the transaction. It’s a ten year old used car with one hundred and twenty thousand miles on it. After we sold the car we never heard from the owner until this. This car was driven 4,500 miles over a five month period before it needed some repairs. Apparently Diego Arellano is unhappy the car needed repairs. Sounds like he was expecting it to run indefinitely without it ever needing anything? This car was sold with a warranty. As used car warranties go it was a pretty good one. It didn’t come with a bumper to bumper warranty. That’s what you get when you buy a new car. That big warranty comes with a big price tag. A new car like this would cost four times what this car sold for. The warranty on this car expired four months ago. The car owner, not Diego, called and made an appointment for service. Diego Arellano failed to mention in his review this car was dropped off six days ahead of the appointment. At that time one of the guys in the group that dropped it off attempted to bully us into looking at the car right away by threatening us with a negative Google review if we didn’t drop everything and get right on it. We explained there were others that had appointments before this car and we couldn’t just push them aside. We offered to check it out before the appointment if we had a cancellation. We were able to look at it two days later. We gave the owner, not Diego Arellano, an estimate up front for the cost of the repairs. SHE approved the repairs and we went ahead and fixed the car. When the work was done the she picked it up. She never complained about the time it took for the repairs or the cost. She never complained about anything. Diego Arellano was present when the car was picked up. He never said a word. That gave us no reason to think anybody was unhappy. Now we get a negative review from Diego Arellano. Someone we don’t even know. About his comments in the review “WELCOME TO THE REAL LIFE! and THIS IS HOW THINGS WORK” unfortunately his recollection of what was said is not very accurate. As for the comment “it was no longer useful” The car was driven here. I really don’t see where he has anything to complain about that is our fault. Cars break and that is to be expected. As he stated in the review “THIS IS HOW THINGS WORK” Interestingly that does seem to apply here. Those are his words. Not ours. Getting the car repaired ahead of time, putting up with the threat of a negative review and ultimately getting a negative review is our thanks from this person who is not even our customer. There are times I wish I could make reviews on people that leave unjustified negative reviews as was done here by Diego Arellano Ponce. When somebody that is not involved in the transaction and has no standing can post a negative review it diminishes the credibility of all Google reviews.