
Jensen Towing & Repair LLC
Auto body shop in Granton, Wisconsin
0
0 Reviews
These chaps not only towed my truck, they were open, transparent and kept me informed. They know their stuff too. My dodge ram had broken down with a knackered water pump. They diagnosed the problem, gave me a left to the nearest motel and had it fixed the next day.I’m an engineer who usually works on my own stuff, and can tell you they know what they’re talking about too
Reply from the business:
Aug 24, 2023Thank you, We are glad we could get the parts and get you going back on the road. Thank you Rick.
Within 24 hours we benefited from Jensen’s Roadside Assistance, 24/7 Towing and Emergency Repair services! After waiting 2 hours, for another tow company that later called to say they wouldn’t arrive until the next day, a call to Jensen’s was answered in 20 minutes. They also repaired an unexpected cracked rim, like we were from the community, while we waited. Whether it’s an unexpected emergency or in need for a scheduled repair, Jensen’s will be our only call when in the 715 area code.
Reply from the business:
Aug 24, 2023Thank you, We are glad we could get you fixed up and back on the road sorry about the bad luck with the other towing company!! Thanks Rick
Phenomenal customer service; friendly, prompt, and only garage to respond during our emergency. Highly recommend!
Reply from the business:
Aug 24, 2023Thank you, We are glad we could get you going on the road again. Thanks Rick
Awesome, towed our truck and camper,let us camp at his garage, and fixed our truck. Rich was very helpful in making sure we were set up with what we needed.
Reply from the business:
Aug 24, 2023Thank you!! We are glad we could find the rear end that was needed for your truck and get you back on the road. Thanks Rick
Trusted them with my car and they helped me get through a tough situation on the side of the road. Very responsive!
Reply from the business:
Aug 24, 2023Thank you, We are glad we could help get you going. Thanks Rick
Great people, great work. They did everything they could do to keep it affordable and get me in the road as quickly as possible.
Reply from the business:
Aug 24, 2023Thank you, We are glad we could find the parts and get you going back on the road to make some money. Thank you Rick
My pickup truck broke down off the I94 west, I was able to drive it to this location to get repaired, upon arriving the mechanic was helpful and explained to me what was wrong , but a few minutes later their boss arrived to the business and everything changed, he was rude and you can tell he wasn't good at customer service. Next thing I know he's telling me I need $2000 worth of repairs, which I thought was absurd and way over priced. I decided to just pay him for the diagnostic and took my truck to KLINGERS SHOP to get repaired, they were only about 10 minutes away and boy was I happy I did. Sam who is the manager there took great care of me he was upfront honest with the whole process and he's a people person with great customer service skills, I felt comfortable. I paid about half the cost that Jenson Towings manager Rick tried to over charge me with his rude self. I would not recommend this place.
I was on a camping trip with my Class A Motor Home and just after pulling into the campsite I tried to start the motor again to move the rig a little bit more, but experienced ignition problems. I made a call to Jensens and left a message. I received a call back from Rick and he assured me that they would be available for a mobile repair if needed. After giving him all the details of my rig he was going to do some research to see if he could get any potential parts of needed. When he called back he went through a list of things for me to try and was able to signor and solve the problem remotely. I can't thank him enough for his knowledge, expertise, and honesty. His shop is about an hour away from home, but I will start taking my equipment there from now on for service and maintenence. Well worth it!
Reply from the business:
Jul 24, 2023Thank you, We are glad that we could find the problem and get you going. We will be glad to work on your stuff!!! Thank you Rick
These people go above and beyond for customer service. They were there to pick me and my car up within 20 min, were extremely friendly and professional. They got my car fixed within a couple days in time for me to head back home (I was passing through from Indiana). Cole even came in on a Saturday when they were supposed to be closed for me to pick up my car. For a bad situation, these people helped make it not so bad. Highly recommend!
Reply from the business:
Jul 24, 2023Thank you, We where glad we could help get you fixed up and back on the road. Thank you Rick
Great guys, fair pricing. Blew a tire on 94, lucky enough I was near hixton, and Jensen towing had a tire that'd fit. These guys got me set up right before closing time, and back on my way.
Reply from the business:
Jul 24, 2023Thank you, We are glad we had the right tire to get you back on the road. Thank you Rick