Bought a 2008 Volkswagen Jetta from here. My SO and I took it out for a test drive, in town on the highway, etc. Drove 1 hour 40 minutes home. No lights on the dash. The following day, checking engine light came on so I went to O'Reilly's to get it scanned. It popped up a P2181 code which is a cooling performance code. I reached out to Jasmine to ask about this and she said there wasn't any check engine lights on when they had it. She told me she will look when she got back in the office. Told me it could be low coolant. Filled it up but the light was still on next thing you know the red flashing temperature light came on. Turns out it was a sensor that the clip fell out. It was dumping coolant at this point. When asked about it and said I would like my money back she said we sold it "as is" so you're in the habit of selling unsafe vehicles? People can sue for this kind of thing. She was willing to get it looked it but not willing to have it towed there. I live 1 hr 40 minutes away. So far I have had to replaced 2 sensors and the bolts for the intake manifold are so rounded and rusty I now have to to take it VW just to replace a thermostat. This is ridiculous. I will never buy a car here again.
Reply from the business:
May 24, 2023We are sorry to hear that you were not happy with the vehicle. When you had reached out stating that you were having issues, we had messaged you back stating that we were more than happy to take a look at your vehicle and fix the issue. We had sent a few messages to you and that you did not respond back to us. We definitely like to assist in the best way that we can. However, when we do not get a response back its hard to rectify the issue. Which again, we were more than happy to schedule you in.