I took off work to go in for an estimate and hoped they had time to see me since they don’t take appointments. I went in and they took pictures, copies of my insurance forms and scheduled a repair date, even offered to schedule my rental car. I called in with a question 4 days later and there was no record or me or my appointment or even my insurance forms. I had the employee’s card with his name and specific details of my visit. There was no sympathy, I was astounded and upset, I was told I could go elsewhere. So I did and getting in for an appointment 3 weeks sooner.