Bergstrom Body Shop of Oshkosh (Washburn St)
Auto body shop in Embarrass, Wisconsin
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Reply from the business:
May 24, 2023Thank you Patricia!
Very dissatisfied in the service we are receiving. We were told to bring our vehicle in March 23rd from hitting a deer on March 20th. They took pictures and sent us on our way. Then, April 12th (Tues) we were called and told they would start working on it “Thursday.” We assumed that meant the Thursday coming up as in April 14th. We dropped our vehicle off April 13th. We were then called and told there was a misunderstanding and that they had intended to start working on it the following Thursday (April 21st). They said we could come get it, but we decided to make it work with one vehicle as we just wanted it done. The estimated date of completion was May 3rd. We received zero communication from Bergstrom until after the date it was supposed to be completed (May 4th). Infuriatingly we were then told that the wrong grill was ordered and there was a long line to get a new one as there is a parts shortage. Why was this just discovered/communicated after we were expected to have a COMPLETED vehicle? Bergstrom told us we could get our vehicle (NOT completed) today May 5th at that time. We were getting ready to go pick up our vehicle today only to get a call that they had just finished putting it back together and we can pick it up tomorrow- May 6th. Raging mad at this point and will never bring another vehicle here.
Reply from the business:
May 24, 2023Thank you Jessie!
Reply from the business:
May 24, 2023Thank you Benjamen!
Reply from the business:
May 24, 2023Thank you!
Excellent service!! Answered all my questions, and was quick and thorough working on my car.
Reply from the business:
May 24, 2023Thank you!
Reply from the business:
May 24, 2023Thank you Adam!
I came to get my moms car fixed after she got into an accident. Trevor was very helpful and answered all of the questions I had. I would definitely recommend coming here for maintenance work! I have a very busy schedule and can't spend too much time outside of work ,so it was very nice that Trevor texted me back whenever I had questions! 10/10! 😁
Reply from the business:
May 24, 2023Thank you Kathy!
We had a very positive experience. Great communication, fast turnaround, and high quality work all in the same building. Trevor was extremely helpful explaining everything. Highly recommend Bergstrom Body Shop on Washburn St. in Oshkosh.
Reply from the business:
May 24, 2023Thank you Noel!
Reply from the business:
May 24, 2023Thank you Russell!