Brought a pretty prestine old school in for a Insurance claim done at this shop for a bumper fix. In the initial drop off the owner gawked at how great of condition the car was in for its age. There were no initial concerns that the shop thought to address or seen in the initial inspection for the work to be done other than the issue from the accident so work was allowed. 7 days later the shop called to notify me that my car was ready 30 minutes before their closing time. I got to the facility 2 minutes before close they handed me my keys then everyone walked out the building. Upon doing my own inspection of my vehicle, I noticed they did not complete the job. Bumper still had issues that needed to be addressed to bring to its condition before the accident but due to everyone including management leaving at 5pm on the hour no one was there to recitify the issue, so I attempted to drive my car home only to get 5 minutes away from the facility and noticed a scraping noise under my car. Which so happened to be the engine gaurd under my tire wheel well. This is not how I brought the car in so I called them the next day to have resolved they told me to bring the car back in. The next morning the owner calls to tell me they fixed the bumper however they did not feel.they were liable to the gaurd issue. I tried to reason with them as you bring a car in one way only for it to be returned to you another in which was in their care. They tried to then say "well your car is 20 years old so..." which I felt was a very arrogant response especially since we all inspected the car before the work and agreed on how great of condition this old school was in. I take care of this car pretty well which is obvious when you see it. But to pass on a issue to the customer when it wasn't in that condition before hand is disheartening and bad business. My advice , have an inspection before and after before you drive off the lot, never pick up your video before closing to avoid issues not properly being address on real time. Inspect onspect inspect, these guys assume "nobody will believe you, Insurance will laughter at ypu" per there words for standing up for your self and addressing the concerns you gave but do it anyways. I don't know who else they did like this but this was a horrible experience with this facility and it's very unfortunate.