Collision Center of Milwaukee North
Auto body shop in Elm Grove, Wisconsin
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To begin, every week was a different excuse as to why my husbands car would have to sit additional time. His car sat for almost 2 months. Due to my insurance policy not covering all of the BMW parts only covering so much, we had to pay an amount out of pocket upfront for parts. That’s was paid the next day, still a story EVERY week about this delay that delay. Finally, the day we were able to get the car, we are informed that their were parts that weren’t covered and we would have to pay an additional $1700 on top of our $2000 deductible plus the $2000 we paid in the beginning to even get started. Last week I spoke with Randi and was told that while in production a hinge to the hood broke, ok. Never told us we were responsible for something that was broken and done under their care. If they broke it or if it “came” broken as Randi told my husband then why not return it. Anyway, we go to pick up the car because again it’s been almost 2 months and paying for rentals that whole time was not fun. So when my husband goes in to pay, Randi ignores him, doesn’t acknowledge he was there had someone else check him out, meanwhile she’s been the advisor the whole time. All this to say RUN. Do not take your precious car here. You will get screwed.
Love how you guys put my car back together. Can't tell that it was in an accident, thank you
Reply from the business:
May 24, 2023Hi Benny, we appreciate your feedback and would like to learn more to try and make things right. Please give our Collision Center Manager, Jake, a call directly at (414) 290-4361.
This was an outstanding shop and I would trust them with any car. They are professional, prompt, they return calls and do great work. Thank you!!!
Benz and other luxury vehicle repair.
I haven't yet had the pleasure of getting repairs done but their customer service thus far in the process has been phenomenal. So kind and caring in dealing with a customer post accident, they laid out what they foresee the future steps to be and handled things with professionalism and a great attention to details. There was no shortage of expert technicians/mechanics inspecting my car and looking over every detail.