Caliber Collision
Auto body shop in Eldorado, Wisconsin
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Best auto or body or repair people I’ve ever dealt with. Highly recommend them.
Reply from the business:
May 17, 2024We are glad you noticed, Brett! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Reply from the business:
May 10, 2024Hi Bob. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!
The service and everything involved is the best
Reply from the business:
May 3, 2024We are glad you noticed, Santa! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Top professionalism!
Reply from the business:
May 3, 2024We are glad you noticed, Joe! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
If you need repairs, Caliber is the place to go!Besides the vehicle, the customer service is amazing. Big thanks to Caleb for keeping me updated and informed on the status of my vehicle while under their hands! Great place to do business with!
Reply from the business:
May 3, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Brandon.
Reply from the business:
Apr 24, 2024Hi Nicole. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
Reply from the business:
Apr 24, 2024Lonel, thank you for the fantastic review! We truly appreciate you taking the time and are very happy to see we could provide a great experience for you. Have a wonderful day!
I chose Caliber Collision FDLfor my 2022 Silverado because they throughly explained everything when I received my estimate and the lifetime warranty.I told them I'm very picky and if they couldn't make it perfect I woukd take it somewhere else. They ensured me it would be a factory quality repair just like new. When I dropped it off I stated again how picky I am. When filling out the intake paperwork it stated I wanted ALL OLD PARTS BACK. which is a question they ask all their customers. 5 days later I'm told it will be done that afternoon. PERFECT I thought. Then I receive a call from Tina, the shop manager, saying "there is an anomaly in the paint and I would not be happy with it". After looking at what Tina called an anomaly that actually looked like a 1/4" paint chip that was painted over on a fender that was not damaged when I dropped my truck off, and seeing the door wasn't aligned, I didn't except it. After another week dealing with Tina and 2 more times of me looking at the quality of their repair I have my truck back. However, I did not receive my old parts. They "SAID" they were thrown out. They also charged my insurance company for the fender repair and parts damaged at their shop, and parts that were NOT replaced. Over $500 extra cost. This shop has a huge lack of internal communication, team accountability for quality, and integrity.
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
My vehicle had extensive damage and needed two new doors. Caliber was still able to complete the entire job in less than two weeks. When I picked it up, I found that the entire vehicle had been detailed. My wife said the car looked better than it did in the showroom when we purchased it.
Reply from the business:
Apr 24, 2024We are so grateful to have had the opportunity to work with you, John! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
It was a pleasant visit with a job well done.
Reply from the business:
Mar 24, 2024We are glad you noticed, Christian! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!