Ken Vance Motors Service Center
Auto body shop in Eau Claire, Wisconsin
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Fake people and selling junk cars with bad transmission, be careful before you spend your time and money at this place
Sitting at Ken Vance Service today. Appointment was at 12:30. Sat in the waiting room for 55 minutes before they even looked at the vehicle.
Staff are polite but not very informative about what can be done to fix my vehicle.
Reply from the business:
Nov 24, 2023Dan, Thank you for the time to leave us a review. We do not see any recent appointments or incoming calls listed under your name. Please call our Fixed Operations Director at 715-727-8201 so we can help you with your concerns.
I had an accident back in July, and bring a former employer, I brought my vehicle to them as I trusted them and their work. The repair it self was great, but I had a lot of communication issues for the first few weeks. The biggest issue lies in the fact that We picked it up with a crack in the windshield. They had my vehicle for nine weeks. We weren't sure if the crack was from the accident or if it happened while in their care, but either way it should have been taken care of. I talked to them and their tech owned up to the fact that they noticed the crack mid repair and forgot to say something. But after talking with the body shop manager they will not replace the windshield and now I have to pay even more out of Pocket to replace it.
I recently purchased a Santa Cruz from them and picked it up yesterday. Very good service from Zach Lohr and management dept.Would highly recommend them.
Looked at a used 2019 Cadillac escalade ESV for sale today. I was truly hopeful I would be driving it home today. Unfortunately, I was told the motor mounts leak/seep and the parts are in "permanent back order". Auto value in Menomonie can get the right side mount for you. You could do a "spack case" from GM to get the comparable left mount from GM. I'm glad you were at least willing to have the interior properly cleaned, crumbs, candy wrappers and the smell will be a hard sell for you. It's too bad you really didn't want to make this sale. He also didn't even give us his card.
Good friendly service, only here for recall servicing. I love my mechanic, will not easily be replaced. Would give 5 stars but I don't know. Check in was fast and easy, Check out the same. People were friendly and prompt, probably worth five stars but a mechanic....hard to recommend or replace, I'll stay where I am at unless things change for the worse.
Nice. Clean. No pressure. I'd buy from them again.
