I went here on 10/27/2023 for a diagnosis on my exhaust. In summary, they misdiagnosed issues on my car, and attempted to charge me for far more than I needed. I will not be going to this shop again, and I recommend no one else does either. I took an exit and my exhaust became very loud. Upon inspecting my car they informed me that the exhaust system “from the cat pipe back” would need to be replaced, it would be $800 for basic parts or $1200 for stock. They also claimed that the right lower ball joint was “very loose” and quoted me $330 for that repair. And said that one of the tires had a cord showing and that all 4 would have to be replaced, quoting me $700. I denied their service as this is the first time I’d been to this shop and took it home to verify their claims. Upon inspecting it for myself I found one tire with cords showing, but the other three had plenty of tread left. The ball joint was not loose but the strut was worn, which was an issue I was already aware of and was misdiagnosed. The exhaust has a bolted connection between the front half and the rear half. That connection was what had broken, yet they quoted me $850-$1200 to replace the back half of the exhaust. Then charged me a $50 fee just for looking at it.
Reply from the business:
Nov 24, 2023I’m sorry to hear that you were not satisfied with our services. We appreciate your feedback and would like to apologize for any inconvenience caused. We understand that you were unhappy with the condition of your car when it was brought in for inspection. We conducted a thorough inspection of your vehicle and found that all four tires were low on air, with one tire having cords showing and the other tires having dry rot. Additionally, the exhaust system has pinholes in the axle pipe and hangers are rusted off. The ball joint was very loose, which we believe is unsafe to drive in that condition. The pictures you posted support these findings. We invite you to bring your vehicle in so that we can show you what we found and why we recommended what we did. We are committed to providing our customers with the highest level of service and quality workmanship, and we would be happy to address any concerns you may have. Regarding the $45 fee, please note that we charge this fee to bring a car into the shop and have a technician inspect it. We believe this is a fair price for the level of service we provide, and we hope you understand. Thank you again for your feedback, and please do not hesitate to contact us if you have any further questions or concerns.