
T J's Automotive Repair
Auto body shop in Dallas, Wisconsin
0
0 Reviews
Fixed my sons car, and saved him money. Thank you
Fast service, responds quickly, and does great work
So, if you'd asked me a month ago if you should go to this shop I would have said absolutely! So when I had a check engine light suddenly pop on, I brought it straight to his attention. After having to remind him about at least checking the code for me, his wife texted to let me know it was the camshaft sensor that needed replaced. He supposedly fixed it. Cool. I didn't even make the stop sign before the light came back on. While I was perturbed I wasn't really upset, these things happen. So I contacted him and he said bring it right over! Cool. He hooks it up to the computer and says oh, it's your camshaft sensor now. I said no, it was the camshaft sensor before. He kinda argued but said let's go ask my wife. He had changed the crankshaft sensor which cost way more. She timidly holds up her phone showing the original text said camshaft sensor. Ok, cool, so how do we want to this this as far as payment?, I ask. He assured me that he would refund in full the original payment which I'd already made, then charge for the correct part. Ok, cool. He calls the next day to say it's all fixed and he even took it on a longer drive to insure that the check engine light didn't come back on. It didn't. Cool. Then he tells me he must not have had the hood latched correctly because while driving down a major highway the hood popped open causing some structural damage to the hood. I'm like, ah, ok? He assured me it was his fault and he already spoke to his friend at an auto body shop to get it fixed. He said it was his fault and therefore did not want my insurance info since he was completely at fault and also, he would deal with the autobody shop and let me know when it was ready. Fast forward 8 days and I get a message that the reason the hood popped open was due to my lack of maintenance by not oiling the latches. I've never once heard of such a thing nor have I ever had a single issue opening and closing the hood (neither did he obviously since he was convinced that it was his mistake during the phone call and when he'dfixed the wrong sensor days prior, never mentioned an issue) and that he wanted me to take responsibility for damages to the hood. When I refused responsibility since HE'S A MECHANIC AND DROVE WITHOUT INSURING THAT THE HOOD WAS PROPERLY LATCHED, I didn't consider it my fault. He then told me I could pick up my car with the check engine light on. When I got the car home the plastic cover on the engine was completely missing, but you know, he doesn't have it. So he didn't even fix the issue after HIS *multiple* screw ups. Save yourself the hassle, contact Eric's repair. TJ's is only going to make your situation exponentially worse.
Reply from the business:
May 24, 2023You are absolutely right, we did order the wrong part. I wish we all could be perfect, but sadly that is not possible. The day we realized what had happened we immediately refunded your mother's card $215.92 and set about getting it done right. Before we could begin working on your vehicle the unfortunate events of 9/22 transpired. The hood of your vehicle flew up while my husband drove down 15th st, just past our shop (not a major highway), damaging your hood. We immediately said we would take it to a body shop and have it repaired, because at that time we did think it was our fault. It wasn't until we were contacted by the body shop informing us that your hood latch was not functioning as it should due to a lack of maintenance on your part. However, we still felt that because the vehicle was in our possession at the time we would cover the lion share of the $1,868.87 bill. My husband was simply trying to ask you to pay for the hood latches, $60.99, but you flew off the handle and became belligerent. Next you started to accuse him of holding a piece of plastic hostage or loosing it. I did call Swant Graber Ford in Barron to see about getting you a new one, they informed me that your car did not come with the plastic piece you are searching for. For the reasons listed above and that we are under no contractual obligation, we decided to discontinue servicing your vehicle.
Good mechanic
Reply from the business:
May 24, 2023Thanks for the review!
Very helpful and he's very good about squeezing small projects in between big projects. To get you back on the road in a timely matter.
Reply from the business:
May 24, 2023Thank you for the wonderful review and referring other customers to us!
Highly recommend! Travis is a lifesaver! Got a crazy quote for the wrong diagnosis by a dealership and took my car to Travis who I got a second opinion from. Saved me SO much money and my car is running amazing now! He’s smart and he knows what he is doing!
Reply from the business:
May 24, 2023Thank you for your review! We are always happy to provide quality service!
Great experience! Messaged him to see if he could figure out what was grinding on my front end and he threw in an oil change to save me some money. Let me know it was my breaks that needed to be replaced. So I replaced the breaks and everything is sounding great now! Highly recommend Travis and his wife!
Reply from the business:
May 24, 2023Thank you for your review! We are glad we could save you money! We look forward to seeing you again!
Great little shop. Travis goes out of his way to make sure you are completely satisfied with the job done. Highly recommend!!!
Reply from the business:
May 24, 2023Thank you for the review! It is a pleasure doing business with you!