Russ Darrow Collision Center Of Madison
Auto body shop in Cross Plains, Wisconsin
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Great place - Wendy in Body Shop is/was just SUPER to work with! Highly recommended.
Did good job, but it took 9 weeks to get car back from deer collision. Told it would be done in10 days to 14 days. I had to pay for rental after 30 days $1140!
The good: - They got my car in earlier than other repair shops - Front office staff was friendly - They shined and detailed the car well. The bad: - The repair took longer than was expected because the shop did not order necessary parts before I brought it in. - The repair was not finished professionally and I had to leave it there another day to have them make adjustments. - A warning light indicated a headlight problem came on after the repair, which was addressed by the shop. - Check engine light came on immediately after the repair. I was told that the shop could not diagnose the cause of this and to take it to a Honda dealer. The shop refused to pay to have the Honda dealer evaluate this issue and I had to pay $200 additional out of pocket.
They replaced the wheel well liner and the covering under the front that protects the engine compartment.
COLLISION ROOF REPAIR. Job not completed. Original estimate did not cover everything that needed to be done.. Had to go back to insurance for authorization.. They have changed the date of pick up twice now. Insurance covered Rental for 30 days so we are now paying out of pocket.