Chad is a good listener when I explain the issues I am having with my truck. He is one of the very first service consultants that I actually trust and who actually seems to care. He knew my diesel truck needed some serious maintenance (8+ hours) and understood that since I live 60 miles away, I had no other driver or vehicle to take me home. So, he generously offered me a loaner which I appreciated very much! He keeps me informed if any issues are found during the service. When I pick up the completed truck, he explains in detail, all of the service that was performed and any special findings which I also really appreciate. In my case, it appears that a few mice chewed some wires which effectively shut down my A/C system. I trust Chad and because of this trust, I would purchase another future high-end GMC truck from Parson’s, if only they could sell GMC trucks!