Very happy with Caliber Collision's service, communication, and quality of repair at the Empire Lane location in Plymouth, MN. (Please note that there are many Caliber locations, and two even in Plymouth. Your mileage may vary, and your insurance may have agreements with one shop and not the next!) The service advisor, David, kept me informed throughout the process and handled the communication with the insurance estimators and claims people smoothly. Parts and labor rates seemed reasonable, and came in at what I was quoted. This is the second time I have used Caliber at this location and I definitely recommend them, if you have a choice.