My truck looks great. These guys are Professionals!!

I made a claim in the end of October. Art's did an estimate and then told me I needed to have my insurance companys aproval for the extras. Been waiting since then to hear from someone for 6 months. I finally made a complaint to my insurance company and find out that it was all approved and Art's knew this. I call down there and some rude man answers and tells me that the guy that was working with me was not there. I asked if he could call me back. The guy said yeah. 3 weeks since that call was put in. I drive down there today April 10 and stood in the office for over 15minutes. Guys in the shop see me, but NO ONE acknowledged me. So I left. I now will be doing my business with 1030 Auto body across the street from Arts. They made an appointment for me next week. I am done doing business with Arts. The least they could have done was be honest and tell me they did not want to do this. My claim did not bring in the big money most claims do and I believe this was why I was teated like I was waisting their time. Done with their snotty rudeness and being brushed off. I really don't even care to give them a one star rating.

Quality work.

Great local place in Marshfield. No B.S. and definitely worth the visit. They're currently working on my second vehicle. Remember, people, Rome wasn't built in a day, so let them get it done right.

Long story short I had hail damage this past month. I knew exactly where I wanted to go from all the good reviews and comments from people. So I was feeling really good and optimistic about stopping by the shop and hoping to hop on that long list I knew there would be. As I was waiting behind the customer in front of me I overheard some saddening information. The owner was saying how he did not want and disliked fixing anything older than a 2012 because it makes them no money (I have a 2010 in amazing condition and cannot afford a newer vehicle in this economy at the moment so it made me feel like I was poor and not thought about). He also stated he does and WILL keep putting people with new vehicles to the top of their list meaning I will keep being bumped to the back. With that information I didn't know what to do. So as I was next in line I just had myself added. But sadly in the future I will go elsewhere as my car and myself as a person is not important to them.

They do great work and support the community.