Always had good results however last one was the worst ever and will never come here again, so my moms car was smashed up, they did the estimate and made an appointment to fix which was 3 long months later are you kidding me? Then the day comes and they never ordered the parts hear this one they wanted to tear the car apart to see if there was other damage, does this make sense to you? I did not think so why did they put my mom in danger? Don't know but BEWARE! THIS PLACE IS CRUCID SINCE BRIAN LEFT, ALSO JUST HAPPENED I HAD TO PAY ANOTHER SHOP TO FIX REPAIRS THEY "FIXED" ON MY BOAT FENDER. DID THEY RE-IMBURSE? #### NO. BEWARE STAY AWAY. Never thought i would say that but even the insurance said this don't sound right, they are just don't want to do they job, they just want it totaled. Is that the care you want when you go somewhere? Do you want them putting your family in danger driving a damaged car cause you have to work, just knowing you have to limp around till they fix it then the don't. Horrible way of doing business, did they try to work it out with us? NO!!!!!!!!!!!!!!! OF COURSE THE INSURANCE TOOK CARE OF THINGS AND FOR SURE GOING ELSWHERE SINCE THIS PLACE TOOK 3 MONTHS TO ORDER PARTS WAIT DO NOTHING!
Reply from the business:
May 23, 2023Mr. Biga, I would be happy to address the concerns stated in your review. If at any time a customer feels their vehicle is unsafe to drive, we would never recommend they continue to drive their vehicle. We would never suggest a customer risk their own or someone else's safety by doing so. We always would allow a customer to leave a "non-drive" vehicle at our facility for safety's sake. Keep in mind, that does not mean it would be repaired any sooner. As to the scheduled repair date, it was actually 2 months out, not 3. I understand the frustration in waiting to get in to have repairs completed. However, demand for our services has been substantial and we would prefer to schedule out further vs. making unrealistic promises. I understand you were most upset that we did not order the parts for your repairs ahead of time. Per our file notes, it was relayed in two separate messages prior to the scheduled repair date that this would be the case. When our estimator wrote the initial estimate for repairs, they sent it to your insurance company for approval as requested. The insurance provider responsible advised us that the vehicle was potentially only $300 away from being declared a "total loss." As a result, they had asked us to not order parts ahead of time, disassemble the vehicle entirely to assess any hidden damage when it came in for repairs, send them an updated estimate and allow them time to check the value of the vehicle vs. repair costs. At that point, if the vehicle was deemed repairable, we would have ordered parts and performed repairs. Again, this was relayed prior to the scheduled repair date. We have performed many repairs for you over the years and they were all performed to a high standard. Unfortunately, we agree it's best if you find another shop to assist you in the future.