International Autos Collision Center
Auto body shop in Brookfield, Wisconsin
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Good job.
Zero customer service. And I’d expect a luxury car company to do a good job so that’s not a factor here. My vehicle has been with them for almost 2 months. Zero status updates, minimal clarity when I have to call for an update (4 times), mentioned a supplement order was sent out on October 27th and insurance stated it came into their email at 5:44pm on October 30th.. 20 minutes after I called IA. We’d call that lying. I understand repairs take time. I do not understand bad communication and service. I think the best service offered was a bottle of water when car was brought it.. that I asked for. If your insurance covers through another place, I’d highly recommend.
If I could give zero stars, I would. They had my car for almost 4 months for a minor fender bender. I have dash cam proof that my car sat for weeks at a time while they were “working on it”. Lies. They never answer their phone and never called to give me updates. I always had to call them and they always lied to me. Said it would be ready next week and then suddenly they found more repairs and it would be another couple weeks. This happened 4 times. Finally got my car back today and THEY DIDN’T EBEN FINISH PUTTING IT BACK TOGETHER. Entire trunk floor is exposed, including a bunch of fuses that I definitely shouldn’t be seeing. Can’t use my trunk now. This entire experience has convinced me to never purchase a BMW again.
Great service from Allison and Antwon.
Don't bother calling them; they'll never answer your call or call you back. Only the insurance people can get a hold of them.