
Gerber Collision & Glass
Auto body shop in Brokaw, Wisconsin
0
0 Reviews
I can’t say I’m too pleased with this company, back In October my blue focus Rs was towed to Gerber for front passenger side damage.( mind you this was a insurance claim) I was first told they won’t start working on the car for a few weeks because it was a tow in which is understandable, but if you guys are the first option for my insurance company you guys should make room to accept tow ins. But after every week getting a call from them saying next week it will be done, to saying in two weeks it will be done they called and said the car was finished, I signed and paid and was on my way, until going down the highway and having little to no breaks!! I turned around and limped my car back to Gerber where they where able to find there was air in the break lines, roughly 45 minutes of waiting and they said the car was good to go, and yes breaks felt perfect. But the reason I am writing this review today and not then is the countless issues I have had with my car since bringing it to Gerber Collision, my front passenger side fog light was never plugged back in, I’ve had to replace tpms sensor and fill all 4 tires to the proper spec. Along with front bumper clips being broke ( had to replace) and the skid plate nearly falling off because the front clips that clip to the bumper were not in properly. I understand Gerber has a life time warranty on the work they do but do I really want to take my car back there and possibly wait 4-9 weeks again? The answer is no.
Reply from the business:
Mar 23, 2024Tanner, we are sorry to hear this and understand the location has left messages in hopes of speaking with you. Please advise if you need any further assistance, we apologize for any inconvenience. Thank you
They were very curious and professional. Received an estimate for my insurance. I would recommend Gerber Collision
Reply from the business:
Feb 23, 2024Lee, We are pleased to hear that our team was curious and professional and gave you your estimate! We thank you for the wonderful five star review and we hope you have a fantastic day!!!
Snakes
Reply from the business:
Jan 23, 2024Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
Excellent service done on the day they said it would be.
I am so pleased as my vehicle was repaired in a short time and beautifully done. Everyone I dealt with there was friendly and courteous. I highly recommend Gerber Collision and Glass in Wausau Wisconsin and Thank you again as you did a beautiful job.
Gerber Collision made my repair experience incredibly simple. I was able to set up an appointment easily online and got my estimate back really quickly. They were able to pivot easily from the initial claim under my insurance to the new claim on the other party's insurance. Once I was able to get in for repairs, they did a great job of keeping me updated through some delays due to needing to reorder a part. My car looks great. Really happy with the experience and service.
Had work done there twice. Both times great service! Dave was in charge of both of my transactions and also did a great job estimating, purchasing parts, communicating, etc.
Came here after I had a collision. The same day I made the claim with my insurance Gerber had me come in for an assessment on the damage. They did a great job explaining what they were going to do and kept me updated daily on how the progress was going. Fantastic repair job and exceptional customer service.
Great staff. Nicely done on the repair!