I love this dealership never any problems make sure they take care of you and your car with recalls and more highly satisfied with deals and promos I’ve missed coming to my neighborhood Nissan it has been a while.

As always, the people here at Service Center are professional and courteous. I don't get treated like I'm dumb and everyone is honest about the work needed. I highly recommend this place.

Been coming here since I moved a few years ago but will not be coming back. Neither of the two men behind the counter acknowledged me when I walked in for the oil change I made an appt for. I was never contacted when it was ready (I dropped it off at 9:40am and finally called at 6:30pm). When I asked why I hadn’t been called or texted, the response was “maybe you missed it?” When I finally picked it up the guy just had me sign paperwork, but didn’t go over it. I asked about deferred services. The guy didn’t know, said that would be on page 3, and there were, in fact, deferred services. Had I been asked I would have accepted and paid for those. As I drove off I noticed my Tire Maintenance light is still on. One of the last times I visited, Ken had gone over a ton of deferred services to which I agreed to. As he walked into the mechanic’s area he said “And that’s how you do it!” I brushed it off but I should have just gone elsewhere after that (it’s about time for a trade-in anyways, here’s looking at you, Subaru).

Last weekend, my wife and I purchased ourselves new "used" vehicles. My wife's vehicle stated she was at 9% for her oil. She made a 3:40PM appointment to get an oil change done. She got there on time and the service department took her vehicle back to do the oil change. I also brought my vehicle in due to some grinding noise that was going on while driving the vehicle. While the oil change was getting done on my wife's vehicle, the service gentleman came over to the both of us showing us the "paperwork" stating that both of our vehicles needed a wheel alignment done. My wife told them to go ahead and do her wheel alignment because she didn't want to drive around with bad wheel alignment. The vehicle went on the machine for the wheel alignment at 4:30PM. It was coming close to 7PM and the vehicle was still not done (the service department closes at 7PM). We finally walked into the service area to speak to the service gentleman to get a status on the vehicle. He then went to grab the keys and pull the vehicle off of the wheel alignment machine. As he handed my wife her keys, he stated that when she drives me back to pick my vehicle up after they inspect and repair it, he would like her to bring her vehicle back in to make sure the wheel alignment was done correctly by "certified" technicians. Why would they have non-certified technicians working on people's vehicles to begin with?! I had scheduled an appointment for 7AM the following morning to get my vehicle looked at. 10AM came around and I had still not heard anything. I called to ask for an update and the person I spoke with stated the bay was flooded with vehicles for oil changes and that is why they haven't looked at it yet. I called back around 1PM and was told that the vehicle was just being looked at by the technician. Shortly after, I received an estimate for air suspension replacements ($7,000). I didn't feel that the technician took the time to really look into the issue. I brought my vehicle to the dealership I purchased it from to have them look into it. Turns out, the issue was a loose vent bracket that just had to be tightened. The dealership also stated I did not need a wheel alignment or the air suspension replaced as Kenosha Nissan had originally stated. My wife was also told that before they sold us the vehicles, that they complete the oil change and wheel alignment. So, she spent that money for no reason. Absolutely feel like Nissan Service Center in Kenosha is out to make money rather than really care for their customers. I do not recommend going to this service center.

This was an AMAZING experience!! I recently bought a 2024 Pathfinder Platinum with all the bells and whistles. Problem is one of those bells started going off and we couldn’t figure out why. I was in the area and stopped by to make an appointment for service. Ken Bosshart greeted me right away, came out to take a look and then decided this was an important issue so he got me in to check it out right away. The Techs were great and speedy. Everyone else was very friendly. The problem was identified and repaired quickly. They checked tires and fluids and gave it back to me freshly washed and ready to go in about 90 minutes. Ken offered his services going forward and made sure I know how to get in touch with him. I WILL DEFINITELY BE BACK HERE!! Thank you!!!

Brandon was great. He got my vehicle in right away even though the shop was slammed. Took to time to explained the service I needed to have done and how important some are for my safety. Brandon and the other service advisor are top notch.

Saved money having Kenosha Nissan change my oil, it was cheaper than doing it myself. Thanks to Ken for getting me in and out quickly and penciling me in same day. Thanks to William for getting me checked in. Great team out there, great service.

I always get great service. Ken myservice writer is great. Always there to help.

Service was great. Brandon was helpful, friendly, and kind....explained everything to me. Great experience!

Work on car was good. Day 1 early AM in waiting room: coffeemakers worked but no cups. 5 stars to employee who brought cups from his home!! But contracted laborers were by that time hard wiring coffeemakers, so flip to cups but no coffee.