Matt is very unprofessional, he thinks he can holler and talk over people on the phone but wants to change his tone in person. Him and his technicians are far from mechanics when they up charge you 4x the amount a part cost. When it comes to diagnosing something they won’t tell you everything that’s wrong even though you ask so you keep having them work on your vehicle once they get it back together and call you telling you there diagnostics wasn’t correct. $470 later and 2 new injectors that costed them $25 each they charged me a $100 a piece on remanufactured injectors the truck still isn’t right and needs more work. I’m more than disappointed with them and they wouldn’t work out anything. I’d take my money anywhere but here
Reply from the business:
Apr 23, 2024Alex, Im sorry you feel that way. We spoke on a recorded line about solutions to repair you truck, and cost associated with those repairs. We talked about possibilities of other injectors being bad. You chose to not replace, or accept the information I provided you. I charged you exactly what we talked about and you gave me the go ahead to do it. As far as yelling, I did not yell at you. You were very polite and thankful on the phone, so Im not sure why you would say I was yelling. You told me how much you appreciated me, and the job we do. Again Im sorry we didnt meet your expectations, but I suspect nobody can. Have a great day!