Required a tow after an accident. They arrived quickly, provided quality service, and got my car and me to safety! Appreciate the driver friendliness and willingness to make sure I was OK. Highly recommend!!

DO NOT RECOMMEND UNDER ANY CIRCUMSTANCES. I met my husband for a trip in the Dells (we live in MKE) and drove separately. On our way back his car broke down on expressway with no warning what so ever. Luckily I was following him. A sheriff pulled up and I explained I had insurance that covered jumping, towing, etc. My insurance unfortunately said they were short on drivers and if I wanted to call my own company they would reimburse me. The Sheriff recommends Bill's Towing which I already had pulled up on my phone. He said "let me call", they know me, they will come faster. NEVER do that!! A gentleman came pretty quickly, tried to jump my car but said it may be the alternator. They had a shop 2 miles away but weren't sure when they could look at it. He reassured me that if they looked at it I wouldn't be charged any storage or I could call Hyundai on Monday and see if they could take it. I told them I wanted to check with my insurance on Monday and I may see if I can get it towed to MKE. On Monday, they quoted me $1500 to tow under a 100 miles. I said I would pay the diagnostic fee of $125 and maybe wait for them to fix it at their shop. They call back and say they have no clue what is wrong. NOTHING but they did charge $125. I said ok, I have no choice but to tow it to Hyundai. (Husbands Jeep was towed last year and the 97 mile tow was $350). My first tow (which they said was 2 miles to the next exit) was ~$660!!! They charged me "impound" towing charges!!! I was charged $195 for Sheriff calling, $60 in Admin fees, an extra $30 for using a credit card which was STUPID Excessive. They then charged me another ~$357 to tow it 20 mins to Madison. I have NEVER seen ridiculous charges like this in my life and have had several tows! DO NOT USE this company. They did end up reimbursing the $150 "storage fees" for the 2 days it was there. Luckily, Hyundai is giving us a loaner and a brand new engine on my 13.5 year old car.

Second time having used them and both have been pleasant experiences (given the situation) the driver has been personable and professional as well as being within the time frame given if not less.

Called to get towed as my car would start then die. The driver came and helped solved the issue, so i did not need it towed 10/10.

Needed a tow following an accident. Bill’s arrived within 15 minutes. Very easy to coordinate with my insurance. Special thanks to Flip, who was extremely friendly, courteous and helpful when I showed up at the shop to retrieve personal items from my car.

$500 and over a week lost, do not use this service. Horrible communication, broken commitments, outright lies, and overcharged for service. Bill's is listed as an auto repair shop. DO NOT TRUST THAT LISTING. We had our car towed by Bill's with the intention to be towed and repaired at the same place. This was a HORRIBLE mistake. They towed the car initially on a Saturday, and said they would look at it early the following week. We gave them a couple days, but no phone call. When we called to check on the car, the dispatcher said they were looking at it and would call back. They never called. We waited another two days and called back. The dispatcher again said they were looking at it. When they finally did call back (6 days after the initial tow) the dispatcher said they knew what was wrong with it, but would not fix it. We were never able to talk to an actual mechanic, so no real clue as to why they wouldn't fix it, but the car then had to be retowed. It took another couple days before the car would get towed to a place it could actually be fixed, losing us over a week of time. The bill was $500, so we complained to the dispatcher and were told that someone would call back and address our concerns with us. They did not call back. We called back once more before paying the bill (they wouldn't tow it until the bill was paid) and a different dispatcher told us that $500 was typical for a tow. Two days after paying the bill, we called to check on the car, since it had not arrived as expected the day before. We were told they couldn't possibly know if and where they had towed it without providing the VIN (a piece of information, never previously referenced throughout this experience). Upon calling them back with that information, they told us never mind that they had just towed the car and it had arrived safely. So much wasted time and hassle. If we had made a choice to go with a different towing company, we would have been back on the road in half the time without the wasted expense.

Flip was very helpful. Answered my questions and was nice guy. Also the young man that towed my limousine the night of the accident was very nice and gave me a ride in his tow truck so that i could get back to family and friends. The whole team was very helpful

They just want your money, $1000 tow. Took my car to a town 2 hours hour away without permission just to lift onto hoist for “mandatory” diagnosis I didn’t want, which cost me $200. Bad business.

Absolutely amazing service. We have AAA and waited 4 hours with no response and started calling around. No one would take the job since we had a flat tire on the driver side on a large fifth wheel. They showed up within the hour, replaced our tire and then pulled through when I had a different tire blow out less than an hour later(same camper). If you ever need road side assistance in the Madison area with a camper/trailer/rv you should absolutely call Bill's. I wish I called them first. THANK YOU FOR ALLOWING ME TO GET HOME SAFE(even on a Sunday)!!