Gerber Collision & Glass

Auto body shop in Arlington, Wisconsin

3.5
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35 Reviews and Ratings
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Brian Kirklin

Oct 24, 2023

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Failed to secure panels which popped into driver's view while driving on the highway. Very unsafe. Workers also some items from glove box. After blaming us for the theft, saying their people would never steal from a car and generally being lawyery about it they did finally refund the amount stolen from the vehicle, after this was posted. Double check their work before you drive off and leave nothing of value in the car. Or wait for a more reputable business to have time to fix your car.

Reply from the business:

Oct 24, 2023

Brian, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Jamie has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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Alexander Burrell (CtznSoldier4088)

Aug 24, 2023

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Reply from the business:

Aug 24, 2023

We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Jamie F. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Edward Moustis

Aug 24, 2023

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Reply from the business:

Aug 24, 2023

Thanks so much Edward for the awesome positive 5 star rating. We hope you have a great day!!

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Danielle boushea

Aug 24, 2023

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Edit: SEVERAL years later and my car STILL isn't fixed correctly. It's impossible to get them to call you back. I'm still missing a light bulb and a bracket from when I took my car here. These people have no pride in their work. I just don't understand how you can miss this much unless it was intentional. For your own safety, DON'T GO HERE!! I came into Gerber to have my bumper and window washer reservoir fixed. (Over a year ago now) When I picked up my car the bumper wasn't on all the way and the reservoir doesn't hold liquid. My question is this: did you even try filling it with washer fluid? And if so why did you not fix it then? This was the main reason I brought it in. I've called them several times to try fixing this problem and they always say they need to speak to a manager and they'll call back. My insurance paid over 2 grand and I still have the same problem I had before I brought it in. This is also very dangerous as I'm unable to wash my windows while driving. Extremely disappointed in the service I received. Avoid this company at all costs!

Reply from the business:

May 24, 2022

Danielle, we are disappointed to hear about your feedback and understand Sydni sent you an email in regards to your concerns. Please contact Sydni at 608-251-5910. Please advise if you need any further assistance. We apologize for your experience. Thank you

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Mahdia

Aug 24, 2023

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Kind and extremely helpful staff - would recommend!

Reply from the business:

Sep 24, 2023

Thank you so much Mahdia! We appreciate this!

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Penny Fuehrer

Aug 24, 2023

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Great workmanship and employees, especially Liz

Reply from the business:

Aug 24, 2023

Penny, We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful day!

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Nick Chacos

Aug 24, 2023

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From being a customer to working with them in the business world, I can testify that Gerber will always be professional & honest while doing their best to take great care of your vehicle. They are great at communicating, providing updates, and doing all they can to make sure you experience with them is as smooth & convenient as can be

Reply from the business:

Aug 24, 2023

Nick, We are thrilled to know that our team provided such great customer care! We appreciate the wonderful feedback and 5 star review! Thank you for your business! We hope you have a great rest of your day!

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Rosie Goryl

Aug 24, 2023

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Staff was incredibly kind and professional. My work schedule didn't align well with their business hours, but they were able to squeeze me in at at a time outside of their normal business hours to accommodate my schedule. I'm very thankful for their hard work.

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Mohammed Mahdi

Jun 24, 2023

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Reply from the business:

Jun 24, 2023

Mohammed, We thank you for the positive four star rating and we hope you have a wonderful day!!!

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Santiago Sanchez

Jun 24, 2023

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Reply from the business:

Jun 24, 2023

Santiago, We thank you for the incredible five stars and we hope you have a spectacular day!!!