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Shawn West

Feb 23, 2024

My vehicle has been with these people for a week. I was called the day after to explain my vehicle would be going into paint on Monday now here it is on Thursday a week from drop off and vehicle still has not been painted and told there is ETA. The update me they say they would give twice a week has not been communicated. Very disappointed in this place of business.

Shawn, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Ashley has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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Mike S

Jan 23, 2024

I cannot recommend this place. No one did the final inspection before we picked it up, lots of small items were not connected, coolant spilled . Transmission cooler not correctly connected After having the vehicle for almost a month they wanted another week to fix it again. Our Regular shop has it fixed in 3 hours.

Mike S, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand Manager Leland been trying to get in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.

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Stephen Waller

Dec 23, 2023

Excellent experience. Friendly,fair,and everything was handled in a timely manner. Highly recommend.

Stephen, Thanks so much for the awesome positive review. We appreciate the recommendation and hope you have a great week!!

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Hani Osman

Aug 23, 2023

Dodge Durango this place is amazing you have to take it there and GARRETT was are person for all of this he did outstanding

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Anthony Carstens

Aug 23, 2023

Anthony, We appreciate your wonderful 5 star rating! We hope you have a great day!

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Sandy Gutting

Jun 23, 2023

Great service and quality

Sandy, We are happy to hear that our team provided great, quality service! We thank you for the phenomenal five star review and we hope you have a fantastic day!!!

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Kathy Perz

Jun 23, 2023

Repair was excellent. They communicate with you by text to keep you updated on the status of your repair. Garrett was our main contact and he was efficient and great to deal with as was the young lady at the reception desk. Gerber was the preferred repair facility for my insurer and I was a bit hesitant to go with their selection but couldn’t be more pleased with the repair and service.

Kathy, We are thrilled to hear that Garrett and our team did an excellent job with the repairs on your vehicle, communicated with you throughout the process, and kept you updated as well! We thank you for the wonderful five star feedback and we hope you have a spectacular week!!!

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kris fuller

May 23, 2023

Kris, We thank you for the awesome five star review! Have a great week!!!

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dahUPeh

May 23, 2023

I hit a deer last fall and dropped my car off on December 27th to get it fixed. As of writing this my car has been in the shop for a month with an ETA of February 3rd to be fixed. Week after week I get calls apologizing that they are falling behind on being able to get my car done in time. They’re excuse is that they have too many cars in the shop. Holy smokes, quit taking on more work than you can handle and take care of the people who you are working on already! It should take a week or two max for you to get parts in and move it through the process, not a month or longer! I have been renting a car for the last month and I’m at my whits end! Get it together!

DahuPeh, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Garrett has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.