Update: Nate's has let me down. After spending thousands of dollars on our 3 vehicles over the last few years, a few things popped up that made us decide to ditch Nate's altogether. First, their inability to diagnose and repair a misfire in our 2012 VW Jetta not only cost us a lot of money but ultimately, we decided to cut our losses and ended up trading it in. Leaking exhaust after a replacement, over tightened lugs, and a missing engine spash tray make a partial list of problems discovered after service. The final nail for us was a HUGE service bill for a steering rack that was leaking which made it fail a state inspection. Ultimately, the steering rack was replaced, the front sub-frame was replaced and an engine mount was replaced! And to top it off, the steering components they used failed a year later! I have lost all confidence in their shop's ability to reliably repair our vehicles. I would advise people who get work done at Nates to check the work that was done, ask for old parts back, and even get a second opinion for repairs if you can. Or you could just go elsewhere like I did. Previous Review: This has become our go-to place for all of our car troubles. The customer service is great and they are willing to work with us when need to work within our budget. Their bills have a detailed breakdown of all of the work performed and they are great at contacting us for authorization before any unscheduled work is done. Most recently, one of our 3 cars needed to be towed to Nate's Automotive for a no-start situation. They were able to quickly find the problem and get it repaired. My wife authorized a 90k-mile checkup while it was there. Their feedback is very important to us to help us plan our budget and keep our vehicles on the road.