Twisted Wrench
Auto body shop in Winooski, Vermont
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Fairly priced, efficient labor and great customer service. I’ve been going there for 4 or 5 years now and not once have they tried to do more work on my car than necessary. I never feel like I have to haggle. It’s just bring my car in, the work that is needed is done, and I’m out. I even live in Burlington now and still make the drive because I know it’s a fair and effective place for my car.
Reply from the business:
Jul 24, 2023Nick, thanks for being a loyal customer! We will continue to provide the best service that we can and will never do any unnecessary work to your vehicle. We look forward to continuing to service your vehicles in the future!
Twisted Wrench provided excellent customer service. They found a problem with the brakes and were able to get that work done as well, on time. I highly recommend them.
Reply from the business:
May 24, 2020Thanks for bringing your son's Rav4 to us, Bob! Glad we were able to diagnose and fix the problem so quickly. Please let us know if you ever need anything else at all. -Eric Provost, Owner
My Honda CRV was making scraping noises so I made an appointment to have it checked out. Twisted Wrench has been taking care of my car since 2009 and I have always been happy with their work. Today was no different. I was given a loaner car for the day and was kept up to date on the state of my car. In the end parts of the muffler system were welding back together. I was so relieved that it didn't cost an arm and a leg. I will continue bringing my car to Twisted Wrench for any kind of service. They are the best!
Reply from the business:
May 24, 2023Pam, a scraping noise is something that should never happen! Thank you for choosing to trust your CRV with us, and thank you for supporting us since 2009. It was our pleasure to lend out a loaner car while we worked on your muffler. If you need our help again, please don't hesitate to give us a call. -Eric Provost, Owner
Diagnostic was spot on, repair was quick and reasonably priced. Twisted Wrench is highly recommended.
Reply from the business:
May 24, 2023Jim, we were more than happy to provide you with a perfect diagnostic. If you need our help again, be sure to give us a call. -Eric Provost, Owner
Twisted Wrench is superb. I appreciate you guys! Thanks for fixing my car.
Reply from the business:
May 24, 2023Allison, glad we could help fix up your vehicle! If you need our help again, be sure to give us a call. -Eric Provost, Owner
Dented my car with their lift, missing the correct lift point by a foot. I verified that this was a rookie mistake with several other mechanics and I even knew that full frame vehicles are picked up by their lift points and not rocker panels. Owner stood by his employee’s mistake. Im very disappointed. They also did not tell me that they damaged it and let me pick it up that way. They forgave my bill, I guess, but now I have to convince them with litigation to do the right thing and have to go around with a yucky dent and lots of chipped paint.
Everyone at Twisted Wrench is so wonderful! They gave me a loaner for the day and even checked in a few days later to make sure everything was going all right.
Reply from the business:
May 24, 2023Sierra, glad you could make use of our loaner! We were more than happy to work on your vehicle while you could continue on with your day. If you need our assistance again, don't hesitate to reach out. -Eric Provost, Owner
Trustworthy, kind, and professional!
Reply from the business:
May 24, 2020We're grateful for the review, Shaun! If you ever need anything, please feel free to contact us. -Eric Provost, Owner
Always satisfied.
Reply from the business:
May 24, 2023Stephanie, thanks for showing your support. Be sure to contact us if there's anything else you need. -Eric Provost, Owner
We have had our Subaru (s) serviced by Twisted Wrench for many years and highly recommend this shop. They are most honest and always accommodating.
Reply from the business:
May 24, 2023Sue, our team was more than happy to help with your Subaru. Also, thank you for putting your trust in our team all these years. Like you said, we provide honest work every time. If you need help again, be sure to give us a call. -Eric Provost, Owner