I hit a pot hole in my BMW and punched a hole in my sidewall on Wednesday. I had my car towed to Bouchard's and called in the morning to tell them what happened. They told me that they couldn't get it done until Monday. Michael called me on Friday afternoon, and they not only got the tire, mounted and balanced it, but also did a look over of the rest of the car and it was ready to pick up, 3 days ahead of when they told me! I will only bring my car to Bouchard's for anything it needs! Highly recommend!