NAPA Auto Parts - SANEL AUTO PARTS - BRATTLEBORO, VT
Auto body shop in Williamsville, Vermont
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My go-to place for those hard to find parts these guys always have it or can get it. Fantastic customer service paired with knowledge and experience that is appreciated. Great job guys 👏👏👏
Reply from the business:
May 17, 2024We love hearing this, Mike O'Brien. Thanks for taking the time to shop with us and write a review.
My vehicle has been in the shop for 3 days waiting for one part from this store. The first time they sent it, it was the wrong part. Couldn't get the right part until the next day and they never sent it to the shop. Now I'm without a vehicle for another day and possibly the weekend.
Reply from the business:
Feb 24, 2024We are so sorry to hear this and would like to try to look into this more with the shop and our employees as well and then see what we can do to try to make this right for you. Could you please email me at marketing@sanelNAPA.com the shop your car is being worked on at and your phone number as well so once we have more figured out the area manager can reach back out to you.
Excellent customer service, they didn't have the exact item I was looking for but took the time to find me a decent product to get my job done. I had 3 employees helping me at one point. It wasn't very busy at all and there's plenty of parking for my big truck. Thank you for your assistance.
Reply from the business:
May 24, 2023Thank You!
Reply from the business:
May 24, 2023Thank you so much for taking the time to leave us a 5 star review it is much appreciated.
They got the parts I needed from another store and helped me bring parts to my truck.
Reply from the business:
May 24, 2023That is what customer service should be, thank you for sharing about that.
Reply from the business:
May 24, 2023Thank You!