Safelite AutoGlass
Auto body shop in West Pawlet, Vermont
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Great Service and Products
Reply from the business:
May 24, 2023A happy customer is our goal! Thanks for choosing Safelite!
Reply from the business:
May 24, 2023Thanks for the rating!
Reply from the business:
May 24, 2023Thank you for taking the time to share your review with us!
Damaged my vehicle and no customer service to talk to in order to get it fixed.
Reply from the business:
May 24, 2023We're very sorry to hear this, Paul. We offer a lifetime warranty on workmanship, and you can schedule a no cost follow up appointment at mysafelite.com to have your concerns addressed.
I loved using Safelight until they decided to stop using ANY real humans for engagement. You absolutely cannot connect with someone regardless of the situation. This is a real dissuasion from using their service. I hope they fix the issue.
Reply from the business:
May 24, 2023We're here to help. Please visit us at safelite.com/contact-us to connect directly with one of our agents.
Failed chip repair done back in Oct resulted in needing a new windshield replacement in Dec. When I returned to shop for window replacement was told by customer service that we again needed to pay a deductible and not given an explanation why. I left and spoke to my insurance company who referred me to the NE regional Safelight Account Rep who I did speak with and, was very professional. I returned to the local repair shop had the windshield was replaced accordingly, staff was still unprofessional, car was not cleaned up, seat wasn't even put back. I received a text today letting me know calibration was complete on my 2022 Nissan. It's actually a 2023. Will not return to this shop, will not recommend. Poor customer experience all around.
Reply from the business:
May 24, 2023We're sorry for any confusion with our warranty and your dissatisfaction. Please visit https://www.safelite.com/national-lifetime-warranty for more information.