
Waweco Auto Sales
Auto body shop in West Hartford, Vermont
0
0 Reviews
We just had the best experience with Luke as our salesman! He went out of his way to accommodate our needs and we are so happy to have gotten such a sweet deal!!!
Reply from the business:
Oct 25, 2023Thank you for the very generous review as we try every time to go out of our way to make an excellent customer experience, you and Mike were absolutely a pleasure to deal with and I’m happy that we found the perfect truck for you guys… Looking forward to that fudge!
Luke was very kind and did whatever he could to make our experience positive in getting a new car I highly recommend waweco Auto to anyone looking to either trade up or buying a new vehicle. Thank you very much luke
Reply from the business:
Oct 25, 2023Donald, I’d like to thank both of you for allowing us to help, I know there were some obstacles to get over, but we did it and you guys got a really nice car, thank you again for getting on the go with Waweco!
9/21/23 I would like to update my review... I reiterate... Do NOT use this business!!! Not only are they CROOKS, but BLACKMAILERS as well. I had amended my original review, as Luke Mattern (owner & salesman) had contacted me to try to help. (This was only AFTER he had seen my review). I was pleased he made this effort. He had sold me a 2007 Toyota Rav4 for $9000.00, and said it was inspected & in (near) impeccable condition. Oh how he lied! First I found the serpentine belt needed replacement. Ok. Understandable. But when I brought it another shop to have the belt replaced 🤯 I was hit with an estimate for more than I paid for the vehicle. It needs: (& it's all on video) Head gasket Timing cover gasket 3 axle seals Brakes & rotors Transmission pan leak Pipe from front exhaust manifold rusted Rear bushings falling apart Trouble with linkage Rear main seal Back door leaks. Can't keep anything in back of rig. Gets wet. It came with 4 brand new tires. After less than 3,000 miles, 2 are on "watch tread depth". Either REALLY bad brand of rubber (which I know it's not) or there is something severely wrong in the front end. It was sold "AS INSPECTED/ABSOLUTELY INSPECTABLE!" - No it wasn't. Waweco did fix the windshield washer and a brake line that had a slit in it, but, I will still have to replace the exhaust system & manifold. They will NOT PASS. Waweco will not stand by their word. They would not repair it to pass. NOT INSPECTABLE! Not without putting another $900 into the RAV4 to replace the cracked, bent exhaust system. When Luke contacted me, he was willing to replace the axle seal. ONE! Out of 3 needed. Knowing the shyster he has shown himself to be, I agreed. Any little bit. An appointment was made, and I edited my original review, as asked. However... When I arrived for my appointment, the one he was "so willing to help & get straightened out", Luke called me to his desk. He did not like my edit, where I said I was so grateful he was willing to make things right. I was told if I did not completely pull my review and give Waweco & Luke Mattern a 5-star review, he would do NOTHING for me or the piece of salvage scrap iron he sold me. Kinda sounds like blackmail to me. I guess we know now how Waweco got all those 5-star reviews. 🤔🤨 I figured out of a $9000 estimate, he was going to "help" with the cheapest item on the list. Out of $9000, the repair he was willing to help with, might have cost him $100. Estimate @$350 at Toyota garage. I will eat the $300 if it will save someone else from this scavenger. For your sake - I repeat... Do NOT do business at WAWECO AUTO SALES!! Not unless you like getting burned. 🔥 9/10/23 - original review Do NOT use this business! They are CROOKS!!! Not 2 months ago I purchased a Toyota RAV4 from them. It only had 161,000 miles, which is nothing for a Toyota. I was assured it was in pristine shape and had just passed inspection. NOT SO! WAWECO has put an inspection sticker on it, but it wouldn't pass inspection anywhere else. After driving it for a week, I had to replace the serpentine belt. At that time I was told that the engine needed extensive engine work; head gasket, valve cover, plus oh, so much more. Over $9000.00 to keep it running another month. The service contract received with the vehicle isn't worth the paper it is written on. I now have a vehicle I paid over $9000 for to use as a lawn ornament, and no way to afford anything to replace it. Waweco sucked out every penny I had. Avoid this business at all costs! Oh, and did I forget to mention, the RAV4 only books for $7500.00. The sold me a vehicle that was technically "totaled"/salvage. And they KNEW! 9/20/2023 (edited @ Luke's demand) Luke did reach out to discuss my concerns. He has offered to try to help resolve the situation, even though he didn't have to. I will be taking it back to Waweco, and they are going to try to make things right. I am grateful for Luke's concern to the issues I am having. He is trying to help make things right.
Reply from the business:
Sep 25, 2023I would like to begin by saying that I am sorry that we weren't able to assist in helping you. Unfortunately you fail to realize that you purchased a 2007 with over 160,000 miles and you bought it AS IS. I even put a 3/3 powertrain on the vehicle at my expense when you declined the available service contract that I offered to you. I was persistent in letting us finance a small part of the purchase so that you could wrap in the service contract, but you declined it. That service contract would have covered many of the things' you are claiming are wrong (they aren't). We did not demand a 5 star review, I only want that if we earn it, I did want you to remove the review as editing a 1 star review remains a 1 star review and I don't feel we earned a 1 star review. You had a very limited budget and I/we worked with you to get you into a reliable and EXTREMELY clean Rav with almost no rust. When you came in for the repair that we offered to you, a repair that we had no obligation to do, I simply wanted the review cleared as you put the review up initially with no contact with us, just an outright attack without justification. Who is to say you would remove it after the work was done? After we had our service manager, the owner (Luke is not the owner), and another technician look at the vehicle, we do not agree with the Dealership giving you a $9000 estimate. That is absurd and obviously an unfortunate example of gouging. You had every chance for us to do the work but you wanted to argue and be difficult, instead of just doing what was needed. Again, I am sorry as we want all of our customers to be completely satisfied but the truth is that nobody can actually achieve that because some people just want to be miserable and find fault where there is none without taking any responsibility. Bottom line is that you got a great deal on a great car that you bought as is, 16 years old with over 160,000 miles.
Luke was amazing and super helpful when helping me finance my first car! Will recommend to all family and friends in the future, such a good experience!
Reply from the business:
Aug 25, 2023Thank you so much for the great review! It means a lot when we get these, and of course helps us with future business. It was a delight to help you, and I hope that you’re enjoying that awesome vehicle!
Luke was super helpful and made sure all my needs were met. Thank you waweco for being so patient and getting us the perfect car for our soon to be family!
Reply from the business:
Aug 25, 2023Krystle, thank you so much for the great review! It really means a lot when people take the time to leave a review when they’re treated fairly. I’m so happy we were able to get you something. That’s safe and low mileage and great in the winter months for your growing family. We look forward to seeing you for service in the future and thank you again for getting on the go with a Waweco.
I purchased a 2011 RAV4 here. I can't recommend them enough. There was no pressure throughout the entire process, the car is in beautiful condition and Luke was super nice and awesome to work with
Reply from the business:
Aug 25, 2023Jessica, thank you so much for the great review. You were a lot of fun and brought excitement to the showroom. Enjoy your RAV4 and try not to introduce it to any trees… Lol. Thank you for getting on the go with Waweco.
This was the best experience I have had at a used car dealership. Luke was fantastic to work with and showed genuine respect and care in the customer. He worked with me to fix 2 issues with the vehicle I purchased and definitely warranted repeat business from me and recommendations from me to anyone else who is in the market for a used vehicle!! Check them out, you won’t be disappointed!!!
Reply from the business:
Aug 25, 2023Now that is a great review! Thank you so much! It was a pleasure working with you and you got a great truck. We appreciate your business and your review!
We had a excellence experience with Waweco Auto. Luke was great at explaining and helping in our time of needing a car. Thank you all!!!
Reply from the business:
Jul 25, 2023Lisa, It was an absolute pleasure helping the two of you to get an amazing vehicle. Thank you as well for the great review, it is always great to get the feedback that we are doing things the right way. Thank you for allowing us the opportunity and for getting on the go with Waweco!
Bought a truck from Luke. Can't be happier with the experience. Highly recommend buying from them
Reply from the business:
Jun 25, 2023Kim, thank you for the great review, it means a lot to get them and I can’t be more excited for you and all the new things happening. Congratulations again.
Amazing!! Luke is the man you want to talk to. My husband and I both got into new vehicles and Luke really was exceptional. Very accommodating, patient and informative through every step. We got on the go with Waweco and drive away in our new car and suv!
Reply from the business:
May 25, 2023Thank you so much for the awesome review! It’s always great to get these from our happy customers. It reinforces that what we’re doing is right. Thank you again and enjoy your new Rigs!