Dupont Auto and Body
Auto body shop in West Fairlee, Vermont
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Matt and Elisabeth are one of a kind people. No matter how far I’ve had to travel over the years, I always brought my car to DuPont’s. These are genuine people that work hard each day, know what they’re doing, and do it with a smile. I know Matt will always give me a straight answer and they will never make me pay for something I don’t need. They are flexible, knowledgeable, and hospitable and I can’t recommend a better place to bring your vehicle for inspections, maintenance, or a good detailing. Go ahead and see for yourself!
The team was professional, the work was complete when they said it would be, the price was fair as well. The effort Dupont took to ensure I was aware of the issue (included videos) was top notch and appreciated. Highly recommend.
It's great to have quality mechanics living locally. I'd recommend to anyone. They stand by their work and can do pretty much everything. They also drive race cars, which is pretty badass.
So nice people! They helped me when I was spending vacation In Vermont.
Great service.
Reply from the business:
May 24, 2023I don't know
They told me I needed work done that I didn’t need — I went to two other places and they said my car was fine. The work they said was needed would have been at least $2000, if I could even find a place to fix it.
Reply from the business:
May 24, 2023Ruth, Sorry you had a bad experience with us. As the person who chatted with you the day of your appointment I of course want to number one apologize you felt taken advantage of but I’d also like to clarify our conversation. In our professional opinion and to the standards of the Vermont state inspection laws your rocker panels did not pass and quiet honestly are not safe and looked like they had been improperly repaired previously. We have a standard that we follow for our inspections and we will not inspect a vehicle that has a compromised structure that could potentially harm you or your passengers if an accident were to occur. I would also like to clarify the quote for “$2000” was an absolute ball park amount and I did actually tell you we were not interested in doing the repairs so you implying we attempted to take advantage is completely false. It’s unfortunate you had a bad experience with us but we do stand behind our recommendation for complete rocker replacement and it’s truly disheartening another facility would inspect a vehicle that has structural issues. You did also forget to mention in your review that we did not charge you for your failed inspection.