Stone's Service Station Inc
Auto body shop in Waitsfield, Vermont
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I can't say enough great things about the service I receive at Stones. Highly reccomended for any car issue large or small. D.J., Jason and staff made me feel welcome and resolved the situation with expert service and in timely manner. The good these folks do keeping me safe on the roads is so appreciated. If you are looking for quality vehicle work or gas in the Barre area make them your first stop. I am a very satisfied repeat customer.
Reply from the business:
Mar 24, 2024Hi Heather!! Thank you so so much for the kind words and the care to write a review. We absolutely do our best to try to help when we can. Have a wonderful day and look forward to taking care of you in the future!!
Response to Stones: Y'all don't even include an alignment when you put the tires on a car. Every other garage does. Wheres your excuse? We found another garage that'll do it for less. Thanks for being worthless. Signed by the son of a mechanic who's been in the business for 30 years. Tried to over charge my wife for a break job because she's a woman. As soon as we sent her in with a real mechanic, they started singing a different tune. Don't go here if you want your car worked on.
Reply from the business:
Feb 24, 2024Good Afternoon Mike. First things first. We do NOT discriminate, and we do NOT charge for things that aren't supposed to be charged for. We failed your car for an inspection, and gave you an estimate for brakes AND ROTORS all the way around, since someone else had put wrong shoes on the front rotors, so you needed brakes and rotors on all 4 tires. You were also going to need an alignment because your tires were wearing funny. For brakes/rotors/inspection/ four wheel alignment/tax the total was going to be Just over $800. Just so you know- there are also different levels of brake shoe quality, so prices can vary. We cannot help but notice of your 8 reviews on Google, 7 are one star reviews, which tells us you do not praise anyone for doing a good job, only if you feel you are wronged. We will gladly NOT welcome you back as a customer... sometimes you have to fire customers, and since this was the one and only time you have ever been to our shop- we have learned our lesson. As far as the "because she is a woman" BS- we have a lady that works with us every Saturday. She also helps out when she has days off, We invite any female that is concerned about us treating woman unfairly- to stop by. We were also raised by a single mom with a limited income.... so shame on you for trying to make us look like we would do such things.
Stone's Mobil inspected my car while I waited. They were quick and efficient. I recommend them highly.
Reply from the business:
Jan 24, 2024Thank you so much for the review Randy!!
Reply from the business:
Dec 24, 2023Thank you Jacquelyn for the 5 star review, we appreciate it
Friendly staff, fast service and fair prices.
Reply from the business:
Nov 24, 2023Thank you for the lovely review Ann Marie!! We appreciate your business and your kind words!
Yesterday 10-24-23 my bestie an I were at the orthodontist on Washington st in Barre an the Barre died in the vehicle that we were using, so my bestie walked up to stones explained the situation an both men that were working were 10/10 with customer service an beyond willing to help us! They came down an boosted the battery for us an made sure it was gonna stay running before they left. They are such kind hearted folks an we are truly grateful for their help! Thank y'all again so much!
Reply from the business:
Nov 24, 2023Hi Amy!! We appreciate you leaving such a nice review! We are very proud of our team and their willingness to help. It is people like you being kind and letting other people know that there are still places around central Vermont who will go the extra mile to help out. Have a great day Amy!
Stones took care of all of my needs at the station did a great job were very polite and punctual I highly recommend them for all of your needs
Reply from the business:
Nov 24, 2023Hi Tom! Thank you very much for the great review. We are far from perfect for sure, but we do try to make a point to be courteous, on time and helpful! Have a great day@
Big thanks to Marc for always being in a great mood every time I drop by for gas or with my latest truck dilemma! I appreciate having a stand up group of guys right up the road that I know I can count on in a pinch to help me out with all my automotive needs, and love supporting this local family run business!
Reply from the business:
Oct 24, 2023Hi Emma. Thank you so much for the nice review. We pride ourselves on having a very dedicated and helpful/friendly staff.. It means a lot to have you leave a review for us!!
Dropped my 2005 Toyota Tacoma off for inspection. It was not till November but they accommodated a special situation. Fixed a couple of items and warrantied another part they had replaced at a prior appointment. They checked with me before any work was performed. very happy with Stones and the people who work there. Can't say enough good things about them.
Reply from the business:
Nov 24, 2023We try our best to accommodate our customers and we were glad that we could in this situation. Thank you for your review.
Went in sat Morning the 29th as muffler came down on our van, Jason was working i explained was on calendar for the 2nd of Aug to fix exhaust and a tie rod for inspection, he put my van right in and did a temp repair so we could go to get prescriptions at Walmart. Above and beyond what he had to do and we were able to make walmart run safely. Thank You Jason We will highly recommend you your brother and the whole crew at Stones
Reply from the business:
Aug 24, 2023Hi Robin!! Unlike restaurants and other main street locally owned businesses, it is difficult to get reviews for a service station. We really appreciate you taking the time to leave us a review about your experience! We look forward to taking care of you again in the future!