Advance Auto Parts
Auto body shop in Vergennes, Vermont
Write a Review
0
0 Reviews
I wouldn't recommend going to these guys unless you have the part you need in your hand or know exactly what it looks like. I have had a few bad experiences there . My friend broke down because her alternator went . She had to get a ride to there and she has owned her truck for 6 years and knows what engine she has . She told them make model and Year plus engine size typical question when purchasing a part . She had truck towed to her house. This parts store is about 1/2 hours drive from her House . I drive to her house to change it and it's wrong one . And when I call they don't have the right one in stock . So we have to drive 45 min one way to get the right part and now have to drive back to this place to get money back one other time I called for a part and I'm a mechanic I told them exactly what I needed and they said they have it I drive there to find out they don't have it . Wasted time and money
Reply from the business:
Apr 24, 2024Hello Jay, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Monkton Road location resulted in a 1 star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and use this as a training opportunity. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!
Great shop. After ordering the incorrect part online... partly poor website design, partly my own fault... I was saddled with some gently used brakes which were not right for my car. Just as I was about to turn and walk away defeated, the manager took pity on me and offered me a full refund. They earned a new customer that day! Thanks.
Reply from the business:
Feb 24, 2024Hello, Andrew. Thank you for taking the time to write your 5-star review of our BWP N - Monkton Road location. We are so pleased to hear that your experience with us was a positive one! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.
Staff where cool and they had what we needed
Reply from the business:
Dec 24, 2023Hello Michelle, thank you for the positive review. We are happy to hear you had a good experience at our Store 4559 - BWP N - Monkton R location. It is great knowing our friendly and efficient team members are providing our customers with the service they deserve. Thank you for choosing Advance, and we hope to remain your go to store for your automotive needs.
they said that it’s open online and we drive there for 7 pm and there closed
Reply from the business:
Sep 24, 2023Hello, thank you for taking the time to leave feedback for our Monkton location. We are truly sorry that the store was closed before the posted closing time. We understand that unexpected closures are extremely frustrating for our customers, especially when no explanation is provided. Your review has been forwarded to our Field Leadership Team so that they may address this issue. Again, we apologize for the early closure of our store. We hope that in time you will give us another chance to provide you with the service that you deserve.